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Consultancy

  1. Consultancy

We care about your bond with your customers. With the Cloud4Feed platform, we share instant data for every touchpoint you touch with the customer. Beyond that, let us share with you the insight that will shed light on the management of your relationship with your customers in the long term, by blending it with our expertise. We aim to be your strategic business partner with road maps for the measures to be taken.

Customer Journey Map

How can we make every customer we meet, an ambassador of our brand? In which processes does our bond with the customer weaken? What we need first for this is a CRM solution. With Cloud4Feed , we collect customer feedback at every stage  you contact your customers,  with  the most appropriate method, and share them with the managers  instantly so that you can take quick action.

Further, let us share with you the insight that will shed light on managing your relationship with your customers in the long term by blending it with our expertise. We aim to be your strategic business partner with road maps for the measures to be taken.

Impact Analysis

It is not enough just to look at the direct relationships of the variables on the “NPS” or the “Satisfaction Index”; with the impact analysis, we also consider the indirect impact of the elements on different performance criteria.

Thus, we can evaluate together how we can use our resources most effectively and direct our communication strategy.

Union Projects

These are multi-client studies performed by Acsight periodically. The reports are published on a sectoral basis. Acsight announces the sector to be examined each semester. Customer loyalty index, customer typologies, and special action areas of the relevant sector are questioned. While companies measure their performance before their customers, they can also see the performance of their competitors.

The scope is divided into two as a standard section and a private section, and the standard section is shared with any company upon request. The private section is an area where companies can participate with their own questions, and only the relevant company is reported.

Private Research / Ad-hoc research

We make instant reports on customer experience. Thus, you can solve instant problems that may grow like a snowball. One step further, let's review our long-term strategies. Let's collect specific data that will shed light on the actions to be taken. We would like to offer solutions based on your business needs with mystery shopper studies, desk studies, and special analyses done by blending primary and secondary data.

Acsight offers projects specially designed for you with its expert staff for qualitative and quantitative research. The target group is reached with appropriate data collection channels for different methodologies. In addition to methods such as SMS, Email, IVR, it provides services with its own CATI (computer aided telephone interviewing) capacity.

Training

We provide service with our expert staff for training your business partners or project team in customer experience. We can create training programs that can be designed specifically for you in customer experience.