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ABOUT CLOUD4FEED

Built by researchers. Made for teams that act.

We help organisations understand the people they serve — and act on it. Cloud4Feed is built and run by a team with years in market research, analytics and customer experience.

Request a Demo → Why Cloud4Feed

50+ years of combined experience in research, analytics and CX

RESEARCH
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WHO WE ARE

The people behind the platform.

Before Cloud4Feed was a software platform, it was a way of working: designing research, analysing what people say and helping teams act on it. Cloud4Feed was founded in Istanbul in 2017 by people who had spent their careers designing research and running customer experience programmes. Today the same people design the product and work alongside our customers.

  • Market research

    We design studies people actually finish: clear questions, the right sample and the right moment to ask. It's how we started, and it shapes every survey on the platform.

    WHAT WE DO
    • Research and questionnaire design
    • Sampling and fieldwork
    • Survey methodology
    In the platform:
    Surveys→Market Research→

  • Analytics & data science

    We turn answers and comments into findings a manager can act on. Driver and impact analysis, text analytics and prediction are built into the product, not left to a spreadsheet.

    WHAT WE DO
    • Driver and impact analysis
    • Text analytics
    • Prediction
    In the platform:
    AI Insights & Predictive Analytics→Conversation & Text Intelligence→

  • Customer experience

    We have built and run CX programmes: mapping journeys, choosing touchpoints and making sure an unhappy customer reaches the right person. That practice is the backbone of the platform's workflow.

    WHAT WE DO
    • Journey and touchpoint design
    • Closed-loop processes
    • Management reporting
    In the platform:
    Platform overview→Customer Experience→
50+0+50+years of combined experience in research, analytics and CX
100+0+100+research and CX programmes delivered
HOW IT SHOWS

Our experience, built into the product.

  1. RETAILReturnsFitting rooms
    AUTOMOTIVEQuote clarityHandover day

    Industry-ready topic models

    Years of coding open answers across many industries became topic models that work from your first response. No training period, no months of tagging.

  2. Delivery waits risingBased on 84 comments

    Every insight shows its sources

    Researchers don't trust a number they can't trace. Neither should you: click any insight to see the comments, calls and reviews behind it.

  3. Alert→Case→Closed

    From alert to closed case

    We learned in the field that insight without an owner changes nothing. A low score raises an alert, opens a case for the right team and tracks it to closure.

  4. Quote
    Contract
    Delivery
    Install
    Service

    Programmes designed with you

    With customers like Yves Rocher and Doğanlar Mobilya, we mapped the journey and chose the touchpoints together before the first survey went out.

    Yves Rocher story →Doğanlar Mobilya story →
WORKING WITH US

We work alongside your team.

You don't get a login and a manual. Our team works with yours from the first question to the regular review.

  1. 01

    Design your programme

    Goals, journeys, touchpoints and the questions worth asking.

  2. 02

    Set up and connect

    Channels, integrations, alerts and the teams who receive them.

  3. 03

    Analyse together

    We help you read the results and find the drivers that matter.

  4. 04

    Review and improve

    Regular check-ins to sharpen the programme as you grow.

See services on the Pricing page →

Cloud4Feed by the numbers

100+0+100+

companies

15+0+15+

industries

45045

countries

50+0+50+

languages

Read customer stories →
OUR STORY

From research projects to one AI platform.

  1. 2017

    Cloud4Feed founded

    Founded in Istanbul by a team from research and customer experience.

  2. 2017–2022

    First CX programmes

    Surveys and closed-loop reporting for retail and services.

  3. 2022

    Investment

    Backed by APY Ventures and Inveo Ventures.

  4. 2023

    Text analytics

    Machine-learning models classify open answers.

  5. 2025

    New AI engine

    Rebuilt from the ground up on new-generation AI models.

  6. 2025

    ReActivate

    Win-back journeys for customers who went quiet.

  7. 2025

    WhatsApp & Voice AI

    Conversational channels that reach more customers.

  8. 2026

    Reputation & Call Quality

    Reputation Management and Call Quality Monitoring join the platform.

WHAT WE BELIEVE

Four values we work by.

  • Customer-centric

    Every decision starts with understanding what the customer needs.

    In practice: Programmes are built around your journeys, not our templates.

  • Technology-driven

    We use advanced AI and data to give you answers, not just charts.

    In practice: One AI engine reads every source in 50+ languages.

  • Transparency

    Clear, reliable insights that build long-term success.

    In practice: Every insight shows its sources, and your team approves every action.

  • Collaboration

    We partner with you to fit insights to your business.

    In practice: We design every programme with your team.

THE COMPANY

Who is behind Cloud4Feed.

Cloud4Feed is developed and operated by Acsight İş Çözümleri Araştırma ve Danışmanlık A.Ş., headquartered in Istanbul, Türkiye, and backed by APY Ventures and Inveo Ventures.

Legal name
Acsight İş Çözümleri Araştırma ve Danışmanlık A.Ş.
Headquarters
Istanbul, Türkiye
Customers in
45 countries
Platform languages
50+
OFFICE

Visit us

Istanbul office

Esentepe Mah. Harman 1 Sok.Nida Kule No: 7-9/23Şişli, İstanbul, Türkiye
+90 212 963 01 50 info@acsight.com
Get directions → (opens in a new tab)
Contact our team →

Let's talk about what your customers are telling you.

A 30-minute walkthrough set up for your industry and your team.

Request a Demo → Become a partner
↺Loop closed
Case resolved by the team
Case #4821 opened · Ops · SLA 48hLoop closed ✓
Installation scheduling — +2.1 NPS if fixed
Cloud4Feed
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogIdeas and practice in CX, EX and research.→GuidesHow to measure and act on NPS, CSAT, CES and more.→Reports & E-booksOriginal research, free to read.→
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogGuidesReports & E-books
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
Cloud4Feed

Insights. Connect. Growth.

hello@cloud4feed.com Istanbul, Türkiye

Platform

Platform Overview Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management Conversation & Text Intelligence AI Insights & Predictive Analytics

Solutions

Customer Experience Employee Experience Market Research Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector

Teams

Marketing Customer Experience Customer Service HR Product Management

Resources

Blog Guides Reports & E-books Customers

Company

Why Cloud4Feed About Us Partnership Contact Pricing
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