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INDUSTRY · AUTOMOTIVE

Keep every driver loyal — long after the sale.

Drivers tell you on WhatsApp after a service, in dealer reviews and on calls to the service desk. One AI engine built for automotive codes it all by dealer, shows which dealer needs help first and gets the right service manager acting — then books lapsed drivers back in.

Request a Demo → See the story ↓
  • WhatsApp surveys
  • Dealer reviews
  • Call scoring
CityDrive · This monthCityDrive · This month
Northgate Needs attention +18 ▼9
Top topicVehicle ready on time · negative
Service Manager
Riverside +46 ▲3
Top topicService advisor · positive
On track
Eastfield +39 ▲1
Top topicAppointment availability · negative
Watch
Hillcrest +52 ▲5
Top topicRepair quality · positive
On track
Northgate +44 ▲2
Top topicSalesperson advice · positive
On track
Riverside +41 ▼4
Top topicDelivery experience · negative
Watch
Eastfield +48 ▲3
Top topicPricing transparency · positive
On track
Hillcrest +50 ▲1
Top topicTest drive experience · positive
On track
Same scale, same topics, every dealer See the scorecards →
WhatsApp · voice note 0:24 · transcribed Case #5521 · SLA 24h
THE AUTOMOTIVE CHALLENGE

The sale is one moment. The service years decide loyalty.

01

Drivers drift away from the service network

After the warranty, many owners stop coming back for maintenance — and you rarely hear why.

02

Every dealer is a different experience

Each dealer and service centre works its own way, and differences stay hidden until scores are compared side by side.

03

Complaints reach the brand too late

A late car or a repeat repair turns into a public review or a call to head office before the dealer can act.

THE DRIVER JOURNEY

Listen at every step from the showroom to the next car.

Each touchpoint feeds the same platform, on the channel that fits the moment — for private drivers and fleet customers alike.

1

Showroom & test drive

LISTENS WITH
SurveysAsk the right question, to the right person — in minutes.
Test drive experience
2

Delivery

LISTENS WITH
SurveysAsk the right question, to the right person — in minutes.WhatsAppHear from the customers email and SMS miss.
Delivery experience
3

Periodic maintenance

LISTENS WITH
WhatsAppHear from the customers email and SMS miss.Reputation ManagementEvery review, mention and comment — answered from one place.
Appointment availability
4

Repair

LISTENS WITH
WhatsAppHear from the customers email and SMS miss.Call Quality MonitoringScore every call. Not just the few you have time to hear.
Vehicle ready on time
5

Roadside assistance

LISTENS WITH
Voice AIGive your survey a voice.SurveysAsk the right question, to the right person — in minutes.
Roadside response time
6

Renewal & trade-in

LISTENS WITH
SurveysAsk the right question, to the right person — in minutes.Voice AIGive your survey a voice.
Trade-in offer
1

Quote & contract

LISTENS WITH
Voice AIGive your survey a voice.
Contract clarity
2

Fleet delivery

LISTENS WITH
SurveysAsk the right question, to the right person — in minutes.
Delivery on schedule
3

Scheduled maintenance

LISTENS WITH
SurveysAsk the right question, to the right person — in minutes.WhatsAppHear from the customers email and SMS miss.
Service slot availability
4

Repair & downtime

LISTENS WITH
Voice AIGive your survey a voice.Call Quality MonitoringScore every call. Not just the few you have time to hear.
Vehicle downtime
5

Roadside assistance

LISTENS WITH
Voice AIGive your survey a voice.
Roadside response time
6

Contract renewal

LISTENS WITH
Voice AIGive your survey a voice.SurveysAsk the right question, to the right person — in minutes.
Account management

Every stop is scored on the same scale and tagged with the same topics — by dealer, region, vehicle type and customer type.

CityDrive Riverside · Dealer review · ★★☆☆☆

“Easy to book a slot, but the part wasn't in stock — I had to bring the car back two days later.”

Appointment availability · positive
Spare parts availability · negative
intent: complaint
SALES
Test drive experiencePricing transparencyDelivery experienceSalesperson advice
AFTER-SALES
Appointment availabilityVehicle ready on timeRepair qualitySpare parts availability
DAY 1 · INDUSTRY-READY

Ready for dealers and service centres from day one.

Topic models built for your industry, no training period. From the first comment, Cloud4Feed tells a late pickup from a missing spare part — and reads it in the language it was written in, across 50+ languages.

How every comment is coded →
HOW DEALERS AND SERVICE NETWORKS USE CLOUD4FEED

From the service desk to a driver who comes back.

01 · LISTEN

Right after the service visit

When the repair order closes, a short WhatsApp conversation asks how it went — and drivers can simply send a voice note.

WhatsAppHear from the customers email and SMS miss.

Every dealer's reviews, one inbox

Reviews for every dealer and service centre in one place, with one Reputation Score per location.

Reputation ManagementEvery review, mention and comment — answered from one place.

Fleet managers, on a call

An AI voice agent calls fleet managers — voice only, or after a digital invite — and codes every comment as the call ends.

Voice AIGive your survey a voice.
02 · ANALYZE

Every dealer, the same topics

Surveys, chats, voice notes, calls and reviews coded into the same automotive topics, by dealer and service centre.

Conversation & Text IntelligenceEvery conversation, understood — in every channel and language.

Every service-desk call scored

Keep your phone system; every call to the service desk is transcribed, scored and linked to the driver's other feedback.

Call Quality MonitoringScore every call. Not just the few you have time to hear.
03 · INSIGHT

Every dealer on one scorecard

Scorecards and map reports compare sales and service scores across regions, dealers and advisors.

AI Insights & Predictive AnalyticsKnow what to fix first — and who's about to leave.

Who's drifting away from service

See which drivers are at risk of leaving the service network, and which issue would move service NPS most.

AI Insights & Predictive AnalyticsKnow what to fix first — and who's about to leave.

Ask why, in plain words

“Why did service NPS drop at Northgate this month?” — answered with sources.

AI Insights & Predictive AnalyticsKnow what to fix first — and who's about to leave.
04 · ACT

The service manager acts first

A complaint opens a case for the dealer's service manager, with an SLA, before the driver calls head office.

Workflow & Closing the LoopClose the loop with cases, alerts and win-back journeys.

Book them back in

Drivers overdue for maintenance get a personalised AI voice call or WhatsApp conversation and book a service slot while they're on it.

✓ Service booked40,000 km · Tue 20 Oct, 09:00
ReActivateWin back the customers who went quiet.
ONE SERVICE VISIT

“It was ok” — until one follow-up question.

CityDrive Northgate · Service centre

A fictional dealer and service network.

1
TRIGGER

Repair order RO-48213 closes: 40,000 km service and front brake pads.

Daniel R. gets a WhatsApp invite minutes later.

WhatsAppHear from the customers email and SMS miss.
2
ANSWER

“Okay”, not ready on time, NPS 6 — and “It was ok”.

Too vague to act on.

WhatsAppHear from the customers email and SMS miss.
3
FOLLOW-UP

One AI follow-up question, one 0:24 voice note.

“Pickup was two hours late and nobody called me.”

Conversation & Text IntelligenceEvery conversation, understood — in every channel and language.
4
ACT

Case #5521 to the Northgate Service Manager · SLA 24h.

Late pickup and no proactive update — Mark at the desk praised.

Workflow & Closing the LoopClose the loop with cases, alerts and win-back journeys.
5
SCALE

4,812 conversations this month at Northgate.

1,036 follow-ups · 612 voice notes — coded by the same AI engine.

Conversation & Text IntelligenceEvery conversation, understood — in every channel and language.
See this story on WhatsApp Conversational Interviews →

CityDrive Service · Business account

What's the main reason for your score?

It was ok

✦

Thanks! What would have made today a 9 or 10 — the wait, the price, or something else? You can send a voice note if that's easier.

0:24

Pickup was two hours late and nobody called me. Mark at the desk was great though — he explained every item on the invoice.

CODED
Vehicle ready on time · negativeProactive updates · negativeService advisor · positiveintent: complaintemotion: frustration

What automotive teams track on Cloud4Feed

Sales NPS

by dealer, model line and salesperson

Service NPS

by service centre and advisor

Service retention

drivers who keep coming back

Dealer scorecard

sales and service, side by side

Reputation Score

per dealer and versus rivals

CUSTOMERS

Trusted on the road.

Ford Trucks

Heavy commercial vehicles

Listens to customers with Cloud4Feed.

Brisa

Tyre manufacturing

Listens to customers with Cloud4Feed.

100+ companies across 15+ industries run their voice of customer programme on Cloud4Feed.

Read customer stories →

RELATED SOLUTIONS

FOR CX TEAMS

Customer Experience Department

What should we fix first — and what is it worth?

→ FOR SERVICE TEAMS

Customer Services

Which calls are going wrong — and why?

→ FOR MARKETING TEAMS

Marketing

How is our brand perceived — and versus competitors?

→ SOLUTION AREA

Customer Experience

Track every touchpoint, cut churn drivers and close the loop with each detractor.

→
Every insight shows its sources · Your team approves every action · Role-based access to personal data

See Cloud4Feed set up for your dealer network.

A 30-minute walkthrough with automotive topics, your channels and your dealers and service centres.

Request a Demo → Talk to sales
↺Loop closed
Case resolved by the team
Case #4821 opened · Ops · SLA 48hLoop closed ✓
Installation scheduling — +2.1 NPS if fixed
Cloud4Feed
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
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Resources
BlogIdeas and practice in CX, EX and research.→GuidesHow to measure and act on NPS, CSAT, CES and more.→Reports & E-booksOriginal research, free to read.→
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogGuidesReports & E-books
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
Cloud4Feed

Insights. Connect. Growth.

hello@cloud4feed.com Istanbul, Türkiye

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