CUSTOMER STORIES

They heard every customer. Here’s what changed.

From retail chains to fleet leasing, see how teams use Cloud4Feed to hear every customer, act on what they hear and measure the difference.

100+ companies
15+ industries
45 countries
Yves Rocher
FEATURED · RETAIL · BEAUTY

How Yves Rocher lifted e-commerce NPS by 36 points

+36NPS points · e-commerce
+18NPS points · stores
220Kresponses
2021 · The Hammers“From Voice to Action”
2022 · Contact centre AwardsBest business intelligence, data analytics and reporting
Over 18 months Read the story →
WHAT CHANGED

Five customers. Five measured results.

Doğanlar Mobilya+34+0+34NPS pointsOver 24 monthsDeFacto+25+0+25NPS points in storeOver 18 monthsBeymen+20+0+20NPS points in e-commerceOver 24 monthsYves Rocher+36+0+36NPS points in e-commerceOver 18 monthsDerindere909touchpoints, one closed loop

Find a story from your industry.

Doğanlar Mobilya
Retail · Furniture

How Doğanlar Mobilya lifted NPS by 34 points across five furniture brands

+34NPS points across five brands Over 24 months
Read the story →
DeFacto
Retail · Fashion

How DeFacto lifted in-store NPS by 25 points in 18 months

+25NPS points in store Over 18 months
Read the story →
Beymen
Retail · Luxury fashion

How Beymen measures luxury service, store by store

+20NPS points in e-commerce Over 24 months
Read the story →
Derindere
Automotive · Fleet leasing

How Derindere closes the loop across nine fleet-leasing touchpoints

9touchpoints, one closed loop
Read the story →
IN THEIR WORDS

What our customers say about it.

“
Our actions in response to the insights gained from these studies provided tangible benefits to both profitability and customer loyalty.
CX Director, Doğanlar Mobilya
Doğanlar MobilyaRead the story →
“
Overall, the adoption of Cloud4Feed has been a game-changer for our organisation.
Customer Insights Manager, DeFacto
DeFactoRead the story →
“
Thanks to the flexible reporting interface, it has become easier for us to present the reports we receive separately on a store or customer basis to senior management.
CRM & Customer Service & Experience Development Manager, Beymen
BeymenRead the story →

Trusted by teams across 15+ industries.

Yves Rocher
DeFacto
Beymen
Tchibo
FLO
Ford Trucks
TotalEnergies
Zorlu Holding
adesso
CK Enerji
Fuzul Ev
Teknosa
Brisa
Vakko
Mudo
Penti
Skechers
SPX Sport Point Extreme
Benetton
Yargıcı
İpekyol
BTA
D&R
Doğtaş
Fakir
Kelebek Mobilya
Millenicom
Paribu Cineverse
TAV Airports
YDA Dalaman Airport

100+ companies · 15+ industries · 45 countries

SEE IT IN ACTION

Explore the platform with sample scenarios.

Fictional brands with sample data — not customer results.

Sample scenario CityStyle · Omnichannel fashion retail

See how AI finds what to fix first.

Explore → Sample scenario CityAir · Airline

See every conversation coded by topic.

Explore → Sample scenario City Centre Hotel · Hospitality

Follow one guest from feedback to action.

Explore → Sample scenario CityHome · Robot vacuums

Benchmark every product against rivals.

Explore →

Built for your industry.

Retail & E-Commerce→Hospitality & Travel→Finance & Insurance→Automotive→Telecom→Healthcare→Utilities→Public Sector→
Every insight shows its sources · Your team approves every action · Role-based access to personal data

Want results like these?

A 30-minute walkthrough set up for your industry and your team.

Request a Demo → Talk to sales
↺Loop closed
Case resolved by the team
Case #4821 opened · Ops · SLA 48hLoop closed ✓
Installation scheduling — +2.1 NPS if fixed
Cloud4Feed
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogIdeas and practice in CX, EX and research.→GuidesHow to measure and act on NPS, CSAT, CES and more.→Reports & E-booksOriginal research, free to read.→
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogGuidesReports & E-books
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
Cloud4Feed

Insights. Connect. Growth.

hello@cloud4feed.com Istanbul, Türkiye

Platform

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Solutions

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