VOICE AI TELEPHONY INTERVIEWS

01 Listen · AI-Powered Engagement

Your survey, as a natural phone conversation.

Cloud4Feed's AI voice agent calls your customers, asks your survey questions in a natural phone conversation — in their language — and saves every answer straight into the same results. Use it as your only channel, or after email, SMS and WhatsApp to reach the customers who haven't answered yet.

Request a Demo Hear how a call goes

Voice only — or after your digital channels

Call ended · 01:52 Sarah M. · Installation follow-up EN · AUTO-DETECTED AI disclosed ✓ · Recorded

Call completed ✓ · 1:52

Sarah 0:38A seven… maybe an eight.

AI agent 0:42Would you go with seven or eight?

Sarah 0:45Let's say seven.

AI agent 0:48Thanks. What's the main reason for your score?

Sarah 0:51The install was quick and Leo was lovely, but the Wi-Fi doesn't reach my upstairs office, and nobody showed me how to fix it in the app.

SURVEY ANSWERS

Satisfaction 4 · Satisfied ✓

Likelihood to recommend 7 ✓

Main reason Text saved ✓

Installation speed — positiveTechnician — positiveWi-Fi coverage — negative

→ Installation follow-up · Voice AI

✦ 'Pretty happy, actually' → 4 · Satisfied 50+ languages · it answers in theirs

Voice only or digital first
Your survey, spoken naturally
Speaks 50+ languages
Consent & quality checks, every call

Run it as your only channel — or after your digital ones.

Start with email, SMS or WhatsApp and call the customers who haven't answered to keep costs down — or go straight to a call where a conversation fits best.

Digital first, then voice

Installation follow-up · This week

Emma W. · EmailAnswered ✓

Priya K. · WhatsAppAnswered ✓

Tom B. · SMSAnswered ✓

Sarah M. · SMS · no reply → Voice AIAnswered by phone ✓

James T. · Email · no reply → Voice AI◷ Callback booked · Wed 17:30

Digital channels first, a call for everyone who hasn't answered yet.

Voice only

Business accounts · Annual relationship survey

Northwind Studio · Omar H. · Voice AICompleted ✓

Account #B-2207 · Voice AI◷ Callback booked · Thu 10:00

Account #B-2231 · Voice AICompleted ✓

Good fit for

Customers you only have a phone number for Business and high-value accounts Moments where a personal call fits best

The call is the survey.

Same survey
Same results
Same AI engine
Same 360° profiles

From a touchpoint to a finished interview.

A touchpoint triggers the survey. Depending on the mode you choose, the AI voice agent calls right away or after your digital channels — with your questions, in your order.

Touchpoint

Installation INS-30417 closed

Any touchpoint from your systems, through native integrations.
Digital first

SMS · Mon 18:10→ no reply after 48 h

Customers who answer digitally are never called.
Checked before calling

Phone consent ✓ Not on do-not-call list ✓ Within calling hours ✓

Checked again before every single call.
The AI agent calls

Wed 11:05 · 1:52

From your own number, introducing itself as an AI assistant.
Results

Sarah M. Satisfaction 4 · NPS 7 · 4 topics coded · Channel: Voice AI
→ 360° profile

Lands in the same results and the customer's profile.

Your SMS survey, answered by phone

Bridge mode

The agent opens the same survey link your customer received, reads each question, its type and answer options, asks it the way people talk — and fills the answer back into the same survey.

Your SMS survey

CityConnect: How did Monday's broadband installation go? 4 quick questions: c4f.link/s/k29xMon 18:10 · not answered

Read from the same link

WHAT THE AGENT READS

Question 1 of 4Type · Rating 1–5Options · Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied

No re-building — the same survey, the same link.

Asked on the call

AI agentOverall, how satisfied are you with your installation, Sarah?

SarahPretty happy, actually.

→ 4 · Satisfied

Filled into the same survey

Submitted ✓Channel: Voice AI · same results as SMS

“1 = … 5 = …” instructions droppedWritten wording → spoken question“Pretty happy, actually” → option 4Addressed by name

Same questions, same order, same answer options. In voice-only mode, nothing needs to be sent first — the agent works from the same survey.

The voice of your brand

Warm

Calm

Bright

Choose a voice and tone, preview it, and use it on every call.

Build the survey once — it runs on every channel, voice included → Surveys

A natural conversation — that follows the rules.

The agent says who it is, asks if it's a good time, keeps to your questions and handles the everyday moments of a phone call politely.

Sarah M. · Wed 11:05 · 1:52

Completed ✓

0:00
AI agentHi, am I speaking with Sarah?
Identity confirmed
0:02
SarahYes, speaking.
0:04
AI agentHi Sarah, I'm CityConnect's AI assistant, calling about your broadband installation on Monday. This call is recorded. Do you have two minutes for four quick questions?
AI disclosedRecording noticeAsked for time
0:15
SarahSure, go ahead.
0:17
AI agentOverall, how satisfied are you with your installation, Sarah?
0:21
SarahPretty happy, actually.
Saved · 4 · Satisfied
0:24
AI agentGreat. Did the technician arrive within your booked time slot?
0:29
SarahYes, right on time.
Saved · Yes
0:32
AI agentHow likely are you to recommend CityConnect to a friend, from zero to ten?
0:38
SarahA seven… maybe an eight.
0:42
AI agentWould you go with seven or eight?
Clarifies once
0:45
SarahLet's say seven.
Saved · 7
0:48
AI agentThanks. What's the main reason for your score?
0:51
SarahThe install was quick and Leo was lovely, but the Wi-Fi doesn't reach my upstairs office, and nobody showed me how to fix it in the app.
1:38
AI agentThank you, Sarah. I've passed the Wi-Fi issue to our support team. Have a great day!
Passed to support

Handled in the moment

CustomerI'm driving, can you call later?

AI agentOf course — would 5:30 this afternoon work?

→ Callback booked · Wed 17:30

LOGGED ON THE CONTACT

11:05Call · asked to call later
·Callback booked · Wed 17:30
·Same survey resumes at question 1

Every outcome is logged on the contact — nobody is called against their wishes.

Every answer saved as it's said. Every comment coded as the call ends.

While the customer talks, each answer is matched to the right option in your survey. Open answers are transcribed and, as soon as the call ends, coded into topics, sentiment and intent — by the same AI engine as every other channel.

QuestionWhat Sarah saidSaved asWhen

Satisfaction (1–5) “Pretty happy, actually.” 4 · Satisfied During the call▶ 0:21

Arrived in time slot “Yes, right on time.” Yes During the call▶ 0:29

Recommend (0–10) “A seven… maybe an eight.” → “Let's say seven.”Clarified once 7 During the call▶ 0:45

Main reason (open) “The install was quick and Leo was lovely, but the Wi-Fi…” Text saved + coded ↓ As the call ends▶ 0:51

Every saved answer links back to the moment it was said.

Open answers, coded as the call ends

“The install was quick and Leo was lovely, but the Wi-Fi doesn't reach my upstairs office, and nobody showed me how to fix it in the app.”

Call ended 11:06:52 · Coded ✓

+ Installation speed — positive + Technician — positive − Wi-Fi coverage — negative − Setup guidance — negative Intent: Support request Emotion: Disappointment

SAME TOPIC, EVERY CHANNELWi-Fi coverage — negative · this week

Voice AI38

SMS52

Email27

Case #6612 · Wi-Fi coverage check · Home Support · SLA 48h ● Open

It speaks their language

AI agentOverall, how satisfied are you with your installation?

CustomerPardon, Türkçe konuşabilir miyiz?

⇄ Switched to Turkish

AI agentTabii ki. Kurulumdan genel olarak ne kadar memnun kaldınız?

Gayet memnunum aslında.→ 4 · Satisfied

EN TR DE FR ES AR 50+ languages

If a customer answers in another language, the agent switches and carries on in theirs — and answers are saved to the same options and topics.

Every spoken answer is analysed by the same AI engine → Conversation & Text Intelligence

Every call recorded, checked and scored.

Customers know they're talking to an AI and that the call is recorded. Consent is checked before every call, and every interview is scored for quality like any other call.

Checked before every call

Sarah M.OK to call

Phone consent ✓ Do-not-call list ✓ Within calling hours ✓ Not called in the last 30 days ✓

Phone consent: Granted 4 Feb 2026 · v2

Customer #31877Phone consent ✕ Not called · stays on SMS

Your recordings, your rules

Keep recordings for30 days ▾

Transcripts searchable byQA and CX team

Designed for KVKK and GDPR

Sarah M. · Voice AI interview · 1:52

0:00 / 1:52

AI agentSarah

Search transcript · Wi-Fi 2 matches

0:51 Sarah · … but the Wi-Fi doesn't reach my upstairs office …
1:38 AI agent · … I've passed the Wi-Fi issue to our support team …

Audio quality

Clarity · Good Background noise · Low Conversation flow · Smooth

Call checks

AI disclosure at start Recording notice Identity confirmed Stayed on survey questions

QA score 94 · Call Quality Monitoring

These calls are automatically scored for quality too → Call Quality Monitoring

Add voice to a survey — right from your Cloud4Feed panel.

No separate tool, no new project. Switch on Voice AI for a survey, choose voice-only or digital-first, set when and how calls are made, test it on your own phone and follow progress live.

Survey

Installation follow-up

Email SMS WhatsApp Voice AI On

Channel plan

Call when No reply after 48 h ▾

Calling daysMon–Sat

Calling hours10:00–19:00

Attempts3, every 4 h ▾

VoicemailHang up and retry

Caller ID+44 20 7946 0958 · CityConnect

Don't call again for30 days

If the call drops

VoiceWarm · Friendly ▶ Preview

Live progress · Today

In progress now: 4

186calls placed

74completed interviews

12callbacks booked

3opted out

Follow every call as it happens.

Call list

Sarah M.Completed ✓ · 1:52

James T.◷ Callback booked · Wed 17:30

Priya K.↻ Voicemail · retry 15:05 · 2 of 3

Customer #31877— Not called · no phone consent

Triggers, calling rules and follow-up cases run on the Workflow Engine → Workflow & Closing the Loop

Next steps

What happens after every call.

02 · ANALYZE

Give your survey a voice.

In a 30-minute walkthrough, our AI voice agent will call your phone with one of your own surveys.

Request a Demo Talk to sales

Already a Cloud4Feed customer? Add Voice AI interviews to your surveys →

Request a Demo

VOICE AI TELEPHONY INTERVIEWS

01 Listen · AI-Powered Engagement

Your survey, as a natural phone conversation.

Request a Demo Hear how a call goes

Voice only — or after your digital channels

Call ended · 01:52 Sarah M. · Installation follow-up EN · AUTO-DETECTED AI disclosed ✓ · Recorded

Call completed ✓ · 1:52

Sarah 0:38A seven… maybe an eight.

AI agent 0:42Would you go with seven or eight?

Sarah 0:45Let's say seven.

AI agent 0:48Thanks. What's the main reason for your score?

Sarah 0:51The install was quick and Leo was lovely, but the Wi-Fi doesn't reach my upstairs office, and nobody showed me how to fix it in the app.

SURVEY ANSWERS

Satisfaction 4 · Satisfied ✓

Likelihood to recommend 7 ✓

Main reason Text saved ✓

Installation speed — positiveTechnician — positiveWi-Fi coverage — negative

→ Installation follow-up · Voice AI

✦ 'Pretty happy, actually' → 4 · Satisfied 50+ languages · it answers in theirs

Voice only or digital first
Your survey, spoken naturally
Speaks 50+ languages
Consent & quality checks, every call

Run it as your only channel — or after your digital ones.

Start with email, SMS or WhatsApp and call the customers who haven't answered to keep costs down — or go straight to a call where a conversation fits best.

Digital first, then voice

Installation follow-up · This week

Emma W. · EmailAnswered ✓

Priya K. · WhatsAppAnswered ✓

Tom B. · SMSAnswered ✓

Sarah M. · SMS · no reply → Voice AIAnswered by phone ✓

James T. · Email · no reply → Voice AI◷ Callback booked · Wed 17:30

Digital channels first, a call for everyone who hasn't answered yet.

Voice only

Business accounts · Annual relationship survey

Northwind Studio · Omar H. · Voice AICompleted ✓

Account #B-2207 · Voice AI◷ Callback booked · Thu 10:00

Account #B-2231 · Voice AICompleted ✓

Good fit for

Customers you only have a phone number for Business and high-value accounts Moments where a personal call fits best

The call is the survey.

Same survey
Same results
Same AI engine
Same 360° profiles

From a touchpoint to a finished interview.

A touchpoint triggers the survey. Depending on the mode you choose, the AI voice agent calls right away or after your digital channels — with your questions, in your order.

Touchpoint

Installation INS-30417 closed

Any touchpoint from your systems, through native integrations.
Digital first

SMS · Mon 18:10→ no reply after 48 h

Customers who answer digitally are never called.
Checked before calling

Phone consent ✓ Not on do-not-call list ✓ Within calling hours ✓

Checked again before every single call.
The AI agent calls

Wed 11:05 · 1:52

From your own number, introducing itself as an AI assistant.
Results

Sarah M. Satisfaction 4 · NPS 7 · 4 topics coded · Channel: Voice AI
→ 360° profile

Lands in the same results and the customer's profile.

Your SMS survey, answered by phone

Bridge mode

The agent opens the same survey link your customer received, reads each question, its type and answer options, asks it the way people talk — and fills the answer back into the same survey.

Your SMS survey

CityConnect: How did Monday's broadband installation go? 4 quick questions: c4f.link/s/k29xMon 18:10 · not answered

Read from the same link

WHAT THE AGENT READS

Question 1 of 4Type · Rating 1–5Options · Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied

No re-building — the same survey, the same link.

Asked on the call

AI agentOverall, how satisfied are you with your installation, Sarah?

SarahPretty happy, actually.

→ 4 · Satisfied

Filled into the same survey

Submitted ✓Channel: Voice AI · same results as SMS

“1 = … 5 = …” instructions droppedWritten wording → spoken question“Pretty happy, actually” → option 4Addressed by name

Same questions, same order, same answer options. In voice-only mode, nothing needs to be sent first — the agent works from the same survey.

The voice of your brand

Warm

Calm

Bright

Choose a voice and tone, preview it, and use it on every call.

Build the survey once — it runs on every channel, voice included → Surveys

A natural conversation — that follows the rules.

The agent says who it is, asks if it's a good time, keeps to your questions and handles the everyday moments of a phone call politely.

Sarah M. · Wed 11:05 · 1:52

Completed ✓

0:00
AI agentHi, am I speaking with Sarah?
Identity confirmed
0:02
SarahYes, speaking.
0:04
AI agentHi Sarah, I'm CityConnect's AI assistant, calling about your broadband installation on Monday. This call is recorded. Do you have two minutes for four quick questions?
AI disclosedRecording noticeAsked for time
0:15
SarahSure, go ahead.
0:17
AI agentOverall, how satisfied are you with your installation, Sarah?
0:21
SarahPretty happy, actually.
Saved · 4 · Satisfied
0:24
AI agentGreat. Did the technician arrive within your booked time slot?
0:29
SarahYes, right on time.
Saved · Yes
0:32
AI agentHow likely are you to recommend CityConnect to a friend, from zero to ten?
0:38
SarahA seven… maybe an eight.
0:42
AI agentWould you go with seven or eight?
Clarifies once
0:45
SarahLet's say seven.
Saved · 7
0:48
AI agentThanks. What's the main reason for your score?
0:51
SarahThe install was quick and Leo was lovely, but the Wi-Fi doesn't reach my upstairs office, and nobody showed me how to fix it in the app.
1:38
AI agentThank you, Sarah. I've passed the Wi-Fi issue to our support team. Have a great day!
Passed to support

Handled in the moment

CustomerI'm driving, can you call later?

AI agentOf course — would 5:30 this afternoon work?

→ Callback booked · Wed 17:30

LOGGED ON THE CONTACT

11:05Call · asked to call later
·Callback booked · Wed 17:30
·Same survey resumes at question 1

Every outcome is logged on the contact — nobody is called against their wishes.

Every answer saved as it's said. Every comment coded as the call ends.

QuestionWhat Sarah saidSaved asWhen

Satisfaction (1–5) “Pretty happy, actually.” 4 · Satisfied During the call▶ 0:21

Arrived in time slot “Yes, right on time.” Yes During the call▶ 0:29

Recommend (0–10) “A seven… maybe an eight.” → “Let's say seven.”Clarified once 7 During the call▶ 0:45

Main reason (open) “The install was quick and Leo was lovely, but the Wi-Fi…” Text saved + coded ↓ As the call ends▶ 0:51

Every saved answer links back to the moment it was said.

Open answers, coded as the call ends

“The install was quick and Leo was lovely, but the Wi-Fi doesn't reach my upstairs office, and nobody showed me how to fix it in the app.”

Call ended 11:06:52 · Coded ✓

+ Installation speed — positive + Technician — positive − Wi-Fi coverage — negative − Setup guidance — negative Intent: Support request Emotion: Disappointment

SAME TOPIC, EVERY CHANNELWi-Fi coverage — negative · this week

Voice AI38

SMS52

Email27

Case #6612 · Wi-Fi coverage check · Home Support · SLA 48h ● Open

It speaks their language

AI agentOverall, how satisfied are you with your installation?

CustomerPardon, Türkçe konuşabilir miyiz?

⇄ Switched to Turkish

AI agentTabii ki. Kurulumdan genel olarak ne kadar memnun kaldınız?

Gayet memnunum aslında.→ 4 · Satisfied

EN TR DE FR ES AR 50+ languages

If a customer answers in another language, the agent switches and carries on in theirs — and answers are saved to the same options and topics.

Every spoken answer is analysed by the same AI engine → Conversation & Text Intelligence

Every call recorded, checked and scored.

Customers know they're talking to an AI and that the call is recorded. Consent is checked before every call, and every interview is scored for quality like any other call.

Checked before every call

Sarah M.OK to call

Phone consent ✓ Do-not-call list ✓ Within calling hours ✓ Not called in the last 30 days ✓

Phone consent: Granted 4 Feb 2026 · v2

Customer #31877Phone consent ✕ Not called · stays on SMS

Your recordings, your rules

Keep recordings for30 days ▾

Transcripts searchable byQA and CX team

Designed for KVKK and GDPR

Sarah M. · Voice AI interview · 1:52

0:00 / 1:52

AI agentSarah

Search transcript · Wi-Fi 2 matches

0:51 Sarah · … but the Wi-Fi doesn't reach my upstairs office …
1:38 AI agent · … I've passed the Wi-Fi issue to our support team …

Audio quality

Clarity · Good Background noise · Low Conversation flow · Smooth

Call checks

AI disclosure at start Recording notice Identity confirmed Stayed on survey questions

QA score 94 · Call Quality Monitoring

These calls are automatically scored for quality too → Call Quality Monitoring

Add voice to a survey — right from your Cloud4Feed panel.

No separate tool, no new project. Switch on Voice AI for a survey, choose voice-only or digital-first, set when and how calls are made, test it on your own phone and follow progress live.

Survey

Installation follow-up

Email SMS WhatsApp Voice AI On

Channel plan

Call when No reply after 48 h ▾

Calling daysMon–Sat

Calling hours10:00–19:00

Attempts3, every 4 h ▾

VoicemailHang up and retry

Caller ID+44 20 7946 0958 · CityConnect

Don't call again for30 days

If the call drops

VoiceWarm · Friendly ▶ Preview

Live progress · Today

In progress now: 4

186calls placed

74completed interviews

12callbacks booked

3opted out

Follow every call as it happens.

Call list

Sarah M.Completed ✓ · 1:52

James T.◷ Callback booked · Wed 17:30

Priya K.↻ Voicemail · retry 15:05 · 2 of 3

Customer #31877— Not called · no phone consent

Triggers, calling rules and follow-up cases run on the Workflow Engine → Workflow & Closing the Loop

Next steps

What happens after every call.

02 · ANALYZE

More AI-Powered Engagement

WhatsApp Conversational Interviews Hear from the customers email and SMS miss. ReActivate — Smart Retention Management Win back the customers who went quiet.

Give your survey a voice.

In a 30-minute walkthrough, our AI voice agent will call your phone with one of your own surveys.

Request a Demo Talk to sales

Already a Cloud4Feed customer? Add Voice AI interviews to your surveys →

Your survey, as a natural phone conversation.

Run it as your only channel — or after your digital ones.

Digital first, then voice

Voice only

From a touchpoint to a finished interview.

Touchpoint

Digital first

Checked before calling

The AI agent calls

Results

Your SMS survey, answered by phone

Your SMS survey

Read from the same link

Asked on the call

Filled into the same survey

The voice of your brand

A natural conversation — that follows the rules.

Sarah M. · Wed 11:05 · 1:52

Handled in the moment

Every answer saved as it's said. Every comment coded as the call ends.

Open answers, coded as the call ends

It speaks their language

Every call recorded, checked and scored.

Checked before every call

Your recordings, your rules

Sarah M. · Voice AI interview · 1:52

Add voice to a survey — right from your Cloud4Feed panel.

Installation follow-up

Live progress · Today

Call list

What happens after every call.

Conversation & Text Intelligence

AI Insights & Predictive Analytics

Workflow & Closing the Loop

More AI-Powered Engagement

Give your survey a voice.

Your survey, as a natural phone conversation.

Run it as your only channel — or after your digital ones.

Digital first, then voice

Voice only

From a touchpoint to a finished interview.

Touchpoint

Digital first

Checked before calling

The AI agent calls

Results

Your SMS survey, answered by phone

Your SMS survey

Read from the same link

Asked on the call

Filled into the same survey

The voice of your brand

A natural conversation — that follows the rules.

Sarah M. · Wed 11:05 · 1:52

Handled in the moment

Every answer saved as it's said. Every comment coded as the call ends.

Open answers, coded as the call ends

It speaks their language

Every call recorded, checked and scored.

Checked before every call

Your recordings, your rules

Sarah M. · Voice AI interview · 1:52

Add voice to a survey — right from your Cloud4Feed panel.

Installation follow-up

Live progress · Today

Call list

What happens after every call.

Conversation & Text Intelligence

AI Insights & Predictive Analytics

Workflow & Closing the Loop

More AI-Powered Engagement

Give your survey a voice.