FOR CX TEAMS

Department solution

Run your CX programme. Prove its value to the board.

See which issues cost you the most NPS, make sure every unhappy customer hears back, compare every region and branch — and walk into the leadership meeting with the report already written.

Request a Demo → See the questions it answers ↓

Priorities by NPS impact
Closed-loop SLAs
Region & branch scorecards
Automated leadership reports

Kinetica CX programme Last 30 days All regions

NPS +0 ▲ 3

CSAT 0.0 / 5 ▲ 0.1

CES 0.0 / 7 ▲ 0.2

Loop closure in SLA 0% ▲ 4

REGION SCORECARD

RegionNPSLoop closure in SLATrend

North·

+38 95% ▲ 2

South·

+36 94% ▲ 3

West·

+33 93% ▲ 1

East● Watch

+27 84% ▼ 5

NEEDS ATTENTION

Critical alert · Elm Park club · NPS 3

“Half the treadmills have been broken for two weeks.”

Case #6184 · Facilities · SLA 48h

New topic · “App class-booking errors” · 164 mentions in 6 days

Suggested by the AI engine

Needs review

ASK AIWhat should we fix first in the East region?Equipment out of order — +3.1 NPS if fixed

QUESTIONS YOU CAN FINALLY ANSWER

The questions CX teams ask, answered in one place.

Survey answers, reviews, calls and conversations are read by the same AI engine and tracked in the same workflow — so priorities, follow-ups and reports all come from one set of numbers.

What should we fix first — and what is it worth?

AI ranks every topic by how much it moves NPS and how often customers mention it, then estimates what fixing it is worth.

PRIORITY MATRIX · EAST · LAST 30 DAYS

Equipment out of orderUrgent action

Waiting for parts

44%

No out-of-order notice

31%

Faults not logged

17%

Estimated NPS impact if fixed+3.1

AI Insights & Predictive Analytics

See how priorities are ranked

Are we closing the loop on every unhappy customer?

Every detractor triggers an alert and a case with an SLA — and you see how many were resolved in time and followed up.

DETRACTOR LOOP · THIS MONTH

Detractors

412

Alert sent

412

Case opened

398

Resolved in SLA

92% in SLA

379

Followed up

351

Open cases past SLA · 7

Workflow & Closing the LoopSurveys

See how the loop closes

How do regions, branches and teams compare?

Scorecards and map reports rank every region, branch and team — and let you drill down to the comments behind each score.

All regionsEastElm Park club

Insight DashboardsAI Insights & Predictive Analytics

See scorecards and map reports

What's new and emerging in feedback?

The AI engine flags topics it hasn't seen before and sudden spikes, so you can act before they grow.

New topic · App class-booking errors · 164 mentions in 6 days

Needs reviewApprove · Rename

Spike · Peak-hour crowding · Station Square club · +140%

Conversation & Text IntelligenceAI Insights & Predictive Analytics

See how new topics are found

What do I tell leadership this month?

An Executive Summary and scheduled reports arrive on their own — what changed, why, and the recommended next step.

Executive Summary · Kinetica

NPS +34 ▲3 across all clubs

East region ▼5 — equipment downtime is the main driver

Recommended: fund faster repairs in East (+3.1 NPS)

Sent every month · 6 recipients

AI Insights & Predictive AnalyticsWorkflow & Closing the Loop

See Executive Summary

YOUR WEEK WITH CLOUD4FEED

Less chasing. More improving.

Reports arrive on their own, critical feedback reaches the right owner within minutes, and new issues surface before anyone has to go looking.

1MONDAY · 08:00

Your CX report is waiting

A weekly report with scores by region, the top movers and every case past SLA.

Weekly CX report · Kinetica

NPS +34 ▲ 3East region ▼ 5 · WatchOpen cases past SLA · 7Best region · North +38 ▲ 2

2TUESDAY · 10:20

A critical comment gets an owner

A detractor's comment opens a case for the right team, and you see it through to the follow-up.

Critical · Elm Park club · NPS 3

Case #6184 · Facilities · SLA 48h

Repair booked · member updated ✓ Loop closed

3THURSDAY · 15:00

A new topic needs your review

The AI engine suggests a topic it hasn't seen before, with the comments behind it.

App class-booking errors · 164 mentions

“The app shows the class as full, but there are free spots.”

Suggested by the AI engine · last 6 days

Approve into topic modelRename

4MONTH END

A summary the board will read

An Executive Summary with what changed, why, and what to fund next.

Executive Summary · Kinetica

What changed: NPS ▲3 · loop closure ▲4Why: faster follow-up in North and SouthWatch: equipment downtime in East

AI Insights & Predictive Analytics$2

FROM PRIORITY TO PROOF · SAMPLE

From what to fix to what it delivered.

Kinetica · the East region

Equipment downtime was costing the East region more NPS than anything else. The CX team used the estimate to get repairs funded, tracked every case to closure — and compared the estimate with what they measured eight weeks later.

See Impact Simulator

Spot

URGENT ACTION

Equipment out of order · 18% · −0.55

East region · last 30 days

Estimate

Estimated NPS impact if fixed +3.1 146 at-risk members flagged ReActivate

Act

Case #6184 · Facilities · SLA 48h Repair parts stocked in every East club Out-of-order notices added to the app

Follow up

Loop closure in SLA 84% → 93%

“Was your issue resolved?”Yes

Measure

East NPS +27 → +30 Equipment mentions −41% Eight weeks later

Shared with leadership in the monthly Executive Summary. Estimate +3.1 · measured +3

CUSTOMER STORY

A CX programme that runs every day.

CUSTOMER STORY · RETAIL

Yves Rocher: from the voice of the customer to action.

Regular measurement across stores, web and mobile, with AI-assisted analysis to prioritise where resources go.

0critical alerts in 12 months

0automated reports in 12 months

+0%NPS · e-commerce

+0%NPS · stores

0Kresponses

2021 · The Hammers“From Voice to Action”

2022 · Contact centre AwardsBest business intelligence, data analytics and reporting

Source: Cloud4Feed × Yves Rocher case study · over 18 months

Yves Rocher

Cloud4Feed made our lives easier with professional dashboards that turn the voice of the customer into insight and action. By combining our CRM data with our NPS data, we can analyse more deeply and significantly improve the measurable results of the actions we take.

— Customer & Market, Yves Rocher Türkiye Read customer stories

WHAT CX TEAMS TRACK

The measures your programme is judged on.

NPS

How likely customers are to recommend you.

CSAT

How satisfied customers are after each interaction.

CES

How easy it was to get what they needed.

Loop closure rate

How many unhappy customers heard back in time.

Critical alert resolution time

How fast the most urgent feedback gets resolved.

BUILT ON

The modules behind it.

01 Listen

Surveys

Ask the right question, to the right person — in minutes.

NPS, CSAT and journey surveys from templates or one AI prompt, in 50+ languages and every channel.

Explore

02 Analyse

Conversation & Text Intelligence

Every conversation, understood — in every channel and language.

One AI engine codes every answer, chat, call and review into the same topics, sentiment, intent, emotion and personas.

Explore

03 Insight

AI Insights & Predictive Analytics

Know what to fix first — and who's about to leave.

Driver and journey analysis, summaries, anomaly alerts, predictions and recommended next actions.

Explore

04 Act

Workflow & Closing the Loop

Close the loop with cases, alerts and win-back journeys.

Instant alerts, critical-level notifications, cases with SLAs and reports that send themselves.

Explore

Also used: Reputation Management → · Call Quality Monitoring → · WhatsApp → · Voice AI → · ReActivate →

PART OF

Customer Experience

Track every touchpoint, cut churn drivers and close the loop with each detractor.

Working with other teams? Customer Services → · Marketing →

All teams

100+ companies across 15+ industries run their voice of customer programme on Cloud4Feed.

Every insight shows its sources Your team approves every action Role-based access to personal data

Show leadership what your CX programme delivers.

A 30-minute walkthrough set up for CX teams: priorities by NPS impact, closed-loop SLAs, region scorecards and a sample Executive Summary.

Request a Demo → Talk to sales

Run your CX programme. Prove its value to the board.

The questions CX teams ask, answered in one place.

“What should we fix first — and what is it worth?”

“Are we closing the loop on every unhappy customer?”

“How do regions, branches and teams compare?”

“What's new and emerging in feedback?”

“What do I tell leadership this month?”

Less chasing. More improving.

Your CX report is waiting

A critical comment gets an owner

A new topic needs your review

A summary the board will read

From what to fix to what it delivered.

Kinetica · the East region

Spot

Estimate

Act

Follow up

Measure

A CX programme that runs every day.

Yves Rocher: from the voice of the customer to action.

The measures your programme is judged on.

NPS

CSAT

CES

Loop closure rate

Critical alert resolution time

The modules behind it.

Surveys

Conversation & Text Intelligence

AI Insights & Predictive Analytics

Workflow & Closing the Loop

USED BY CX TEAMS IN EVERY INDUSTRY

Retail & E-Commerce

Hospitality & Travel

Finance & Insurance

Automotive

Telecom

Healthcare

Utilities

Public Sector

PART OF

Customer Experience

Show leadership what your CX programme delivers.

Run your CX programme. Prove its value to the board.

The questions CX teams ask, answered in one place.

“What should we fix first — and what is it worth?”

“Are we closing the loop on every unhappy customer?”

“How do regions, branches and teams compare?”

“What's new and emerging in feedback?”

“What do I tell leadership this month?”

Less chasing. More improving.

Your CX report is waiting

A critical comment gets an owner

A new topic needs your review

A summary the board will read

From what to fix to what it delivered.

Kinetica · the East region

Spot

Estimate

Act

Follow up

Measure

A CX programme that runs every day.

Yves Rocher: from the voice of the customer to action.

The measures your programme is judged on.

NPS

CSAT

CES

Loop closure rate

Critical alert resolution time

The modules behind it.

Surveys

Conversation & Text Intelligence

AI Insights & Predictive Analytics

Workflow & Closing the Loop

USED BY CX TEAMS IN EVERY INDUSTRY

Retail & E-Commerce

Hospitality & Travel

Finance & Insurance

What should we fix first — and what is it worth?

Are we closing the loop on every unhappy customer?

How do regions, branches and teams compare?

What's new and emerging in feedback?

What do I tell leadership this month?

What should we fix first — and what is it worth?

Are we closing the loop on every unhappy customer?

How do regions, branches and teams compare?

What's new and emerging in feedback?

What do I tell leadership this month?