01Listen 02Analyse 03Insight 04Act
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PLATFORM

One platform. Every signal. A closed loop.

Cloud4Feed brings every feedback source, AI-powered conversation and analytics engine together on one core — so every team sees the same customer and every insight turns into action.

Request a Demo → Explore the platform ↓
CLOSED LOOP
Cloud4Feed
01Listen 02Analyse 03Insight 04Act
Surveys Reputation Call Quality Product Intel. WhatsApp Voice AI
Conversation & Text Intelligence
AI Insights & Predictive Analytics Dashboards
360° Profile Workflow Closing the Loop ReActivate win-back
native integrations
01ListenSurveys, WhatsApp, calls, reviews and social — one inbox. 02AnalyseOne AI engine reads every conversation. 03InsightDrivers, themes and root causes ranked by business impact. 04ActClose the loop with cases, alerts and win-back journeys.
01 · LISTEN FEEDBACK SOURCES

Bring every feedback source into one place.

Surveys, reviews, social mentions and call-center conversations — collected in one platform, analysed the same way.

😞😕😐😊😍 Surveys Ask the right question, to the right person — in minutes.NPS, CSAT and journey surveys from templates or one AI prompt, in 50+ languages and every channel. Learn more → ★★★★★ ★★★★★ ★★★★★ Reputation Management & Social Listening Every review, mention and comment — answered from one place.One inbox, one Reputation Score, competitor benchmarks and AI replies in your brand voice. Learn more → hold time · negativescript adherence ✓ Call Quality Monitoring Score every call. Not just the few you have time to hear.Keep your phone system — every call transcribed, scored for quality and compliance, and linked to surveys and reviews. Learn more → SKU-1044.5 Rival A3.8 Rival B4.1 Product & Competitive Intelligence See how every product stacks up — attribute by attribute.Marketplace and store reviews read with a category model and benchmarked against rival products. Learn more →
01 · LISTEN AI-POWERED ENGAGEMENT

Don't just listen — reach out.

AI-powered conversations reach the customers who never fill in a form — and bring back the ones you're about to lose.

WhatsApp Conversational Interviews Hear from the customers email and SMS miss.Your survey, inside the WhatsApp chat customers open every day — so more of them reply. Learn more → C4Cloud4Feedonline Hi Emma 👋 How was your stay at City Centre Hotel? 😊 Great😐 Okay😞 Poor Great — but the Wi-Fi kept dropping. Thanks! Flagging Wi-Fi for the City Centre team. Call ended · 02:48EN · AUTO-DETECTED check-in speed · positiveroom readiness · negative Voice AI Telephony Interviews Give your survey a voice.An AI voice agent calls your customers, asks your questions in their language and codes every comment as the call ends. Learn more → ReActivate — Smart Retention Management Win back the customers who went quiet.Personalised AI voice calls and WhatsApp conversations reach your most valuable lapsed customers first. Learn more → AT RISK212 WON BACK64
02 · ANALYZE INTELLIGENCE & ANALYTICS

One AI engine across everything you collect.

The same AI understands your surveys, WhatsApp conversations, calls, and online reviews — in one consistent language.

EVERY CHANNEL INONE CODED OUTPUT
Surveys WhatsApp Calls Reviews Social
One AI
engine
Themes Sentiment Intent Emotion Persona New Topics Severity
02 · ANALYZE Conversation & Text Intelligence “Check-in took two minutes and the room was spotless — but the Wi-Fi kept dropping during my calls.” Front Desk · Check-in Speedpositive · 0.94 Housekeeping · Room Cleanlinesspositive · 0.92 In-Room Technology · Wi-Fi Reliabilitynegative · 0.89 intent · complaintemotion · frustrationseverity · medium PERSONA · The Business Traveler — needs reliable connectivity and fast, frictionless service. Detected from cumulative responses. Every conversation, understood — in every channel and language.One AI engine codes every answer, chat, call and review into the same topics, sentiment, intent, emotion and personas. Learn more →
03 · INSIGHT INTELLIGENCE & ANALYTICS

Know what to fix first — and what it's worth.

AI ranks every topic by impact, explains the root cause and recommends the next best action — before customers leave.

Why did NPS drop at City Centre Hotel this month? Ask AI
PRIORITY MATRIX · CITY CENTRE HOTELLast 30 days
MAINTAIN STRENGTH HIDDEN RISK URGENT ACTION Breakfast Variety Check-in Speed Room Cleanliness Noise at Night Billing Accuracy Wi-Fi Reliability +1.0 0 −1.0 Topic share (%) → NPS impact 0% high
Wi-Fi Reliability Urgent action
AI SUMMARYAnomaly · spike detected

Business travellers report Wi-Fi drops during video calls, mostly on upper floors. Mentions tripled in the last three weeks.

ROOT CAUSE
Weak access-point coverage on upper floors41%
Bandwidth cap at peak hours33%
Login portal timeouts18%
ESTIMATED NPS IMPACT IF FIXED+4.2
RECOMMENDED ACTIONS
→Upgrade upper-floor access points
→Raise peak-hour bandwidth cap
→Win back 212 at-risk guests with ReActivate →
03 · INSIGHT CHURN RISK · NEXT 90 DAYS212 guests at riskNext-purchase likelihood ActualTodayForecast · confidence band AI Insights & Predictive Analytics Know what to fix first — and who's about to leave.Driver and journey analysis, summaries, anomaly alerts, predictions and recommended next actions. Learn more →
NPS BY PROPERTY City Centre Airport Riverside
COMPLAINTS · DAY × HOUR
M
T
W
T
F
S
S
United Kingdom›London›City Centre Hotel
SCORECARDNPSCSAT
City Centre Hotel+384.4
Airport Hotel+123.9
Front Desk · J. Turner+514.7

Insight Dashboards

Filter-based visualisations Map-based KPI reports Drill-down to root cause Heat maps for staffing 3D segment views Scorecards for regions, branches and staff
04 · ACT

The core that connects everything.

One data set, one workflow — every team sees the same customer and every signal can trigger an action.

EC
Emma Clarke
Guest · Gold member
LATEST NPS
9
AVERAGE NPS
7.8
TasksSurveysCommentsActivities
Phone+44 7••• ••• 047
Last touchpointWhatsApp · City Centre Hotel
Masked for role: Front desk agent
Target list: 1,240 guests NPS ≤ 6 Last stay < 30d
NAMENPSPROPERTY
⋮⋮Mark A.4City Centre
⋮⋮Diana Y.6Airport
⋮⋮Chris T.3Riverside
⋮⋮Sarah B.5City Centre
Send survey or campaign →
360° PROFILE

360° Customer & Employee Profile

✓Role-based visibility of personal data
✓Customizable, reorderable columns
✓Filter by CX metrics and customer data to build target lists for surveys or campaigns
✓One profile with Tasks, Surveys, Comments and Activities tabs
WORKFLOW

Workflow Engine

✓Rule engine to trigger and tailor surveys
✓Quiet hours and frequency caps so customers aren't over-surveyed
✓Custom short URLs on your own domain
✓Automatic survey reminders for non-respondents
✓Smart channel fallback: customers who don't answer SMS are reached on WhatsApp, then by Voice AI
Reach them on WhatsApp →·Voice AI →
RULE · DETRACTOR RECOVERY● ACTIVE
TRIGGERNPS ≤ 6
→
CONDITIONProperty = City Centre Hotel
→
ACTIONSAlert hotel managerOpen case
REACH CASCADEReminder sent · day 3
SMS sent
No response · 48h
WhatsApp interview
No response
Voice AI call
Completed ✓
☾ Quiet hours 21:00–09:00 Max 1 survey / 30 days c4f.yourbrand.com/s/x7
CLOSING THE LOOP

Closing the Loop

Every critical signal reaches the right person — and every case is tracked until the customer hears back.

Anomaly detected · Wi-Fi mentions +180% Weekly CX report · sent automatically
1ALERT
CRITICAL“Wi-Fi dropped three times during my client call.”→ Routed to Hotel Manager
2CASE
Case #4821Assigned: Guest Relations · SLA 4hOpenIn progressResolved
3RESOLUTION
Guest moved to a floor with full coverage.Logged by Guest Relations
4FOLLOW-UP
Was your issue resolved?YesNoLoop closed
Instant Alerts Case management Critical-Level Notifications Anomaly Detection Auto-Scheduled Reports Smart Retention Management (ReActivate)
Win-back journeys run on ReActivate →
INTEGRATIONS & SDK

Connects to the stack you already run.

Native integrations Open API Web & Mobile SDK for event-based feedback
CRM HRIS E-commerce Payment & Subscription Cloud4Feed
Open API Support Email & SMS
WEB & MOBILE SDK
import { C4F } from '@cloud4feed/sdk'
C4F.init({ key: 'pk_live_••••' })
C4F.identify({ guestId: 'G-10482' })
C4F.track('booking_completed')
C4F.survey.show('post-stay-nps')

Explore the full platform.

FEEDBACK SOURCES
Surveys → Reputation Management & Social Listening → Call Quality Monitoring → Product & Competitive Intelligence →
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews → Voice AI Telephony Interviews → ReActivate — Smart Retention Management →
INTELLIGENCE & ANALYTICS
AI Insights & Predictive Analytics → Conversation & Text Intelligence →

See how it all works together — on your own data.

See your own channels unified in a 30-minute walkthrough with our team.

Request a Demo → Talk to sales
↺Loop closed
Case resolved by the team
Case #4821 opened · Ops · SLA 48hLoop closed ✓
Installation scheduling — +2.1 NPS if fixed
Cloud4Feed
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogIdeas and practice in CX, EX and research.→GuidesHow to measure and act on NPS, CSAT, CES and more.→Reports & E-booksOriginal research, free to read.→
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogGuidesReports & E-books
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
Cloud4Feed

Insights. Connect. Growth.

hello@cloud4feed.com Istanbul, Türkiye

Platform

Platform Overview Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management Conversation & Text Intelligence AI Insights & Predictive Analytics

Solutions

Customer Experience Employee Experience Market Research Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector

Teams

Marketing Customer Experience Customer Service HR Product Management

Resources

Blog Guides Reports & E-books Customers

Company

Why Cloud4Feed About Us Partnership Contact Pricing
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