FOR PRODUCT TEAMS

Department solution

Build what customers ask for — backed by every review.

Cloud4Feed benchmarks every product attribute against your rivals, explains your app rating, asks users inside your product and flags new issues after every release — so your roadmap starts from evidence.

Request a Demo → See the questions it answers ↓

Rival benchmarks
App-store drivers
In-app feedback
Release alerts

CityHome Product pulse Last 90 days All products 18,420 reviews · 4 sources

Product rating ★0.0 ▲ 0.1 · Glide 5

Biggest rival gap −0 Pet hair & tangling

App rating ★0.0 ▼ 0.3 since firmware 2.4

Feature satisfaction 0.0 / 5 ▲ 0.1 · in-app

PRODUCT LINE

ProductRatingReviewsTop issueTrend

Glide 5 Profirst 30 days

★4.4 612 Dock noise New

Glide 5·

★4.3 6,120 Pet hair & tangling ▲ 0.1

Glide 4·

★4.1 2,940 Battery run time ▬ 0.0

CityHome app● Watch

★4.0 1,860 Connection stability ▼ 0.3

NEEDS ATTENTION

New issue · CityHome app

“App keeps disconnecting” after firmware 2.4 · ×4.2 in 7 days

Case #8812 · Quality team · SLA 48h

Top request

Tangle-free brush · 1,240 requests · 72% pet owners

Added to product backlog

ASK AIWhy did our app rating drop?Connection drops after firmware 2.4 appear in 41% of 1–2★ app reviews

QUESTIONS YOU CAN FINALLY ANSWER

The questions product teams ask, answered from every review.

Marketplace reviews, app-store ratings, in-app answers and return reasons are read by the same AI engine — so every answer points to the same product attributes.

How does each product stack up against rivals — attribute by attribute?

Every attribute is scored from buyers' own words and compared with the rival products you choose.

ATTRIBUTE SCORES · LAST 90 DAYS Glide 5Rival A · R9Rival B · Max

Navigation & mapping 88 · 76 · 70

Suction on carpets 84 · 79 · 71

Battery run time 79 · 74 · 69

App & connectivity 66 · 85 · 61

Pet hair & tangling 62 · 81 · 66−19 vs Rival A

Product & Competitive IntelligenceConversation & Text Intelligence

See attribute benchmarks

What's driving our app-store rating?

App Store and Google Play reviews are coded by topic, so you see what pulls the rating down — and when it started.

App Store ★4.2Google Play ★3.8

WHAT'S IN 1–2★ REVIEWS

Connection stability41%

Map resets after update18%

Scheduling9%

Reputation ManagementConversation & Text Intelligence

See app-store reviews

How do users feel right after using a feature?

A one-question survey inside your app or site appears after someone uses a feature, so you hear it while it's fresh.

4.1 / 5 · 2,340 responsesShown right after the action

Surveys

See how surveys are built

Which new issue appeared after the last release?

The AI engine flags topics that spike after a release or update — and a case goes to the right team.

New issue · App & connectivity Daily mentions · App & connectivity

×4.2 in 7 daysCase #8812 · Quality team

AI Insights & Predictive AnalyticsWorkflow & Closing the Loop

See early warnings

Can I just ask the data a question?

Type a question in plain language and get an answer with the reviews behind it.

✦ What do pet owners want next?

A tangle-free brush — raised in 23% of pet-owner reviews, up 38% in 90 days.

Sources · 893 reviews · 3 channelsMarketplacesIn-app

Every answer links back to the reviews

AI Insights & Predictive Analytics

See Ask AI

FROM REVIEW TO ROADMAP

Know what to build next — and have the proof.

Requests are picked up from what customers write, counted across every source and linked to the attribute where you trail your rivals.

What customers ask for Last 90 days All customers

Mentions	Who asks most	Trend	Rival has it
1,240	Pet owners 72%	▲ 38%	Rival A
610	Homes with carpets 64%	▲ 12%	Rival B
380	Glide 5 Pro owners 81%	New	—
290	App users 77%	▲ 64%	—

HOW REQUESTS ARE FOUND

Counted across every sourceGrouped by the AI engineLinked to the attribute it affects

Tangle-free brush1,240 mentions

WHERE IT COMES FROM

Marketplace reviews1,012

Return reasons146

In-app comments82

WHAT THEY SAY

Marketplace review · Lena K. · ★★★★★

“With two cats I'm cutting hair off the brush every other day.”

Return reason

“Brush clogs with dog hair.”

In-app comment

“Love the mapping. The brush is the only thing I dread.”

LINKED ATTRIBUTE

Pet hair & tangling62 · 81 · 66−19 vs Rival A

ESTIMATED IMPACT IF CLOSED Pet hair & tangling +12 · product rating ★ +0.1

Added to product backlog · Owner: Product Manager

Your team decides what to build.

See how requests are found

YOUR RELEASE CYCLE WITH CLOUD4FEED

From the first review to the next roadmap review.

Follow every product and every release the same way — before launch, on day one and through the first month.

1PHASE 1 · BEFORE LAUNCH

Know where the bar is

See how rival products score on the attributes your launch has to win.

Rival A · R9 leads · Pet hair & tangling 81

Rival A · R9 leads · App & connectivity 85

Rival B · Max leads · Mopping 72

Bar to beat, from buyers' own words

2PHASE 2 · LAUNCH DAY

Listen from the first review

Reviews, app ratings and in-app answers are coded as they arrive.

Glide 5 Pro · Day 1

38 reviews · ★4.5 In-app survey live Reviews and ratings coded as they arrive First trend visible on day one

3PHASE 3 · FIRST 30 DAYS

Catch issues while they're small

New topics are flagged within days and sent to the right team.

Glide 5 Pro · first 30 days ★4.4 · 612 reviews Top praise · Self-empty dock Top issue · Dock noise Cases open for the right team

4PHASE 4 · ROADMAP REVIEW

Walk in with evidence

A monthly product summary shows what improved, where you trail and what's new.

Glide 4 → Glide 5

Navigation & mapping74 → 88 +14

Pet hair & tangling64 → 62 −2

App & connectivity77 → 66 −11

Sent to Product, Quality, E-commerce · 1st of every month Each item has an owner

Same AI engine, same attributes, every product and every release.

IN-APP FEEDBACK

Ask users about a feature the moment they use it.

Add the Web & Mobile SDK to your app or site and show a short survey after a chosen action — then read every answer with the same AI engine as your reviews.

In-app survey: How easy was it to set up no-go zones? Fourth of five dots selected. Answer: Zones reset after a map update.

Feature satisfaction CityHome app Last 30 days2,340 responses

Room-by-room cleaning4.4

Scheduling4.3

Multi-floor maps4.1

No-go zonesLowest3.6

NO-GO ZONES · OPEN ANSWER

“Zones reset after a map update.”

No-go zones · negativeMap updates · negativeintent: complaint

Same topic in app-store reviews: Map resets after update · 18% of 1–2★ reviews

NO-GO ZONES · WEEKLY SCORE

Week 1 4.1Week 2 4.0Week 3 3.3Week 4 3.1

30-day average 3.6 · the drop starts after firmware 2.4

Shown after a chosen action

At most one survey per user every 30 days

Answers coded with the same attributes

See how surveys are built

WHAT PRODUCT TEAMS TRACK

The measures your products are judged on.

Product rating

How buyers rate each product, on every channel.

Attribute gap vs rivals

Where each product leads or trails, attribute by attribute.

App rating

How users rate your app in the App Store and Google Play.

Feature satisfaction

How users rate a feature right after using it.

Return reasons

Why products come back, in buyers' own words.

Time to spot a new issue

How fast a problem after a release reaches the right team.

BUILT ON

The modules behind it.

01 Listen · Feedback Sources

Product & Competitive Intelligence

See how every product stacks up — attribute by attribute.

Marketplace and store reviews read with a category model and benchmarked against rival products.

Explore

01 Listen

Surveys

Ask the right question, to the right person — in minutes.

NPS, CSAT and journey surveys from templates or one AI prompt, in 50+ languages and every channel.

Explore

01 Listen

Reputation Management & Social Listening

Every review, mention and comment — answered from one place.

One inbox, one Reputation Score, competitor benchmarks and AI replies in your brand voice.

Explore

03 Insight

AI Insights & Predictive Analytics

Know what to fix first — and who's about to leave.

Driver and journey analysis, summaries, anomaly alerts, predictions and recommended next actions.

Explore

Also used: Conversation & Text Intelligence → · Workflow & Closing the Loop →

PART OF

Market Research

Run concept, brand and category studies on the same analysis engine.

POPULAR WITH PRODUCT TEAMS IN

Retail & E-Commerce

Read every SKU's marketplace reviews next to store feedback.

Telecom

See what moves your app rating after every release.

Working with other teams? Marketing → · Customer Experience Department → · Research teams →

All teams

Every insight shows its sources Your team approves every action Role-based access to personal data

Bring every review to your next roadmap review.

A 30-minute walkthrough set up for product teams: a rival benchmark, your app-rating drivers, an in-app feature survey and a release alert.

Request a Demo → Talk to sales

Build what customers ask for — backed by every review.

The questions product teams ask, answered from every review.

“How does each product stack up against rivals — attribute by attribute?”

“What's driving our app-store rating?”

“How do users feel right after using a feature?”

“Which new issue appeared after the last release?”

“Can I just ask the data a question?”

Know what to build next — and have the proof.

From the first review to the next roadmap review.

Know where the bar is

Listen from the first review

Catch issues while they're small

Walk in with evidence

Ask users about a feature the moment they use it.

The measures your products are judged on.

Product rating

Attribute gap vs rivals

App rating

Feature satisfaction

Return reasons

Time to spot a new issue

The modules behind it.

Product & Competitive Intelligence

Surveys

Reputation Management & Social Listening

AI Insights & Predictive Analytics

PART OF

Market Research

POPULAR WITH PRODUCT TEAMS IN

Retail & E-Commerce

Telecom

Bring every review to your next roadmap review.

Build what customers ask for — backed by every review.

The questions product teams ask, answered from every review.

“How does each product stack up against rivals — attribute by attribute?”

“What's driving our app-store rating?”

“How do users feel right after using a feature?”

“Which new issue appeared after the last release?”

“Can I just ask the data a question?”

Know what to build next — and have the proof.

From the first review to the next roadmap review.

Know where the bar is

Listen from the first review

Catch issues while they're small

Walk in with evidence

Ask users about a feature the moment they use it.

The measures your products are judged on.

Product rating

Attribute gap vs rivals

App rating

Feature satisfaction

Return reasons

Time to spot a new issue

The modules behind it.

Product & Competitive Intelligence

Surveys

Reputation Management & Social Listening

AI Insights & Predictive Analytics

PART OF

Market Research

POPULAR WITH PRODUCT TEAMS IN

Retail & E-Commerce

Telecom

Bring every review to your next roadmap review.

How does each product stack up against rivals — attribute by attribute?

What's driving our app-store rating?

How do users feel right after using a feature?

Which new issue appeared after the last release?

Can I just ask the data a question?

How does each product stack up against rivals — attribute by attribute?

What's driving our app-store rating?

How do users feel right after using a feature?

Which new issue appeared after the last release?

Can I just ask the data a question?