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SURVEYS
01 Listen · Feedback Sources

Ask the right question, to the right person — in minutes.

Launch NPS, CSAT and journey surveys from ready-made templates or a single AI prompt — with logic that adapts to every respondent, 50+ languages and every channel your customers use.

Request a Demo → Browse templates ↓
Outpatient visit NPS
Healthcare
Employee engagement pulse
EX
😞😕😐🙂😍
Brand image tracker
Market Research
9:41●●●
C City Care Hospital
1 / 4
How likely are you to recommend City Care Hospital to friends and family?
0 1 2 3 4 5 6 7 8 9 10
Not likelyVery likely
Next →
✦ Generated with AI Skip logic · on EN · TR · AR
  • 30+ question types
  • 50+ languages, incl. right-to-left
  • 7 channels, one survey
  • Templates for every industry
Templates

Start from a proven template.

Ready-made surveys for every industry and use case — CX, EX, NPS, usage & attitude, brand image and more. Pick one, adjust it, send it.

NPSHealthcare

Outpatient visit NPS

★★★★★ CSATRetail & E-Commerce

Delivery CSAT

Very difficultVery easy CESAutomotive

After-sales service CES

😞😕😐🙂😍 EXAll industries

Employee engagement pulse

U&AMarket Research

Usage & attitude study

ModernReliableGood value Brand imageTelecom

Brand image tracker

No templates match this filter yet — try another use case or industry.

✦ Don't see your use case? We'll tailor a template to your journey in a demo →
Builder

Build any survey — no expertise needed.

A drag-and-drop builder with 30+ question types and themes that match your brand.

SURVEY BUILDER ● Saved
QUESTION TYPES
0–10NPS ☺CSAT 1–7CES 🙂Emoji ★★★Star rating Slider ▣Image picker 1·2·3Ranking ▦Matrix ◉Multiple choice AaOpen text + 20 more
▣Image picker✥
Outpatient visit NPS · City Care Hospital 4 questions · EN
Q1 · NPS 0–10⤳ Skip logic
How likely are you to recommend City Care Hospital to friends and family?
Drop here
Q2 · Image picker What type of visit was it? Outpatient appointmentInpatient stayEmergency
Q3 · Emoji◐ Display logic
How clear was the information you received at discharge? 😞😕😐🙂😍
Q4 · Open text{ } Piping
You rated us 8/10, Daniel — what would have made your visit a 10?
THEME
Brand colors
Logo[Logo]
FontPlus Jakarta Sans ▾
Corner styleSquareRoundedPill
PreviewDesktopMobile

Logic that adapts to every respondent.

IFVisit type = Inpatient stay SHOW“How clear was the information you received at discharge?”

Display logic

Show a question only to the people it applies to.

Q1 · NPS 0–6 → What went wrong? 7–8 → What would have made it a 10? 9–10 → What did you value most?

Skip logic

Skip what doesn't apply and shorten every path.

You rated us {Q1}/10, {first_name} — what would have made your visit to {location} a 10? → You rated us 8/10, Daniel — …

Piping

Reuse earlier answers so every question feels personal.

AI Builder & Follow-up

AI builds the survey — and digs deeper into every answer.

✦

Generative AI Survey Builder

Describe what you need in a single prompt. AI drafts the full questionnaire — no survey expertise required — and every question stays editable in the builder.

1How likely are you to recommend City Care Hospital to friends and family?NPS
2Which department did you visit?Image picker
3How easy was it to book your appointment?Rating
4How did you feel about the waiting time?Emoji
5What would have made your visit a 10?Open text
Edit in builder

AI follow-up on open-ended answers

Answers like “it was fine overall” don't tell you what to fix. AI asks one smart follow-up question to uncover the real reason.

It was fine overall. ✦Thanks, Daniel! Was there anything that didn't quite work for you? I waited 40 minutes past my appointment time. Appointments · Waiting Time — negative
✦ Every open-ended answer is auto-analyzed → Conversation & Text Intelligence
Languages

Speak every customer's language.

Build once and run your survey in 50+ languages — including right-to-left scripts.

EN
How would you rate your visit?😞😕😐🙂😍Next
TR
Ziyaretinizi nasıl değerlendirirsiniz?😞😕😐🙂😍İleri
DE
Wie bewerten Sie Ihren Besuch?😞😕😐🙂😍Weiter
AR · RTL
كيف تقيّم زيارتك؟😞😕😐🙂😍التالي
50+ languages
Distribution

Reach every customer on the channel they actually use.

Send by email, SMS, QR, web or mobile — triggered after every touchpoint through native integrations — or turn the same survey into a WhatsApp or voice conversation.

[Logo]City Care Hospital Outpatient visit NPS
  • Email
  • SMS
  • QR codeWaiting-room poster
  • Web
  • Mobile app
  • WhatsAppAI-POWERED
  • VoiceAI-POWERED

Email & SMS templates

[Logo]How was your visit, Daniel?Rate your visit
{first_name}{visit_date}{survey_url}
Hi Daniel, thanks for visiting City Care Hospital today. Tell us how it went: c4f.yourbrand.com/s/x7

Drag-and-drop email builder, ready templates and personalisation from your own data.

Web & Mobile SDK

Page viewButton clickExit intent

Collect event-based feedback inside your website and app.

How easy was it to book your appointment?😞😕😐🙂😍
Turn your survey into a conversation → WhatsApp Conversational Interviews·Voice AI Telephony Interviews
Triggers, reminders and channel fallback run on the Workflow Engine →
Next steps

What happens after every answer.

02 · ANALYZE Waiting Time · negativeemotion · frustration

Conversation & Text Intelligence

Every conversation, understood — in every channel and language. Learn more → → 03 · INSIGHT Top driver · Waiting time

AI Insights & Predictive Analytics

Know what to fix first — and who's about to leave. Learn more → → 04 · ACT ✓Loop closed

Workflow & Closing the Loop

Close the loop with cases, alerts and win-back journeys. Learn more →

More feedback sources

Reputation Management & Social Listening →Every review, mention and comment — answered from one place. Call Quality Monitoring →Score every call. Not just the few you have time to hear. Product & Competitive Intelligence →See how every product stacks up — attribute by attribute.

See your first survey take shape.

In a 30-minute walkthrough, we'll build a survey around your own customer journey.

Request a Demo → Talk to sales
↺Loop closed
Case resolved by the team
Case #4821 opened · Ops · SLA 48hLoop closed ✓
Installation scheduling — +2.1 NPS if fixed
Cloud4Feed
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogIdeas and practice in CX, EX and research.→GuidesHow to measure and act on NPS, CSAT, CES and more.→Reports & E-booksOriginal research, free to read.→
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogGuidesReports & E-books
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
Cloud4Feed

Insights. Connect. Growth.

hello@cloud4feed.com Istanbul, Türkiye

Platform

Platform Overview Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management Conversation & Text Intelligence AI Insights & Predictive Analytics

Solutions

Customer Experience Employee Experience Market Research Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector

Teams

Marketing Customer Experience Customer Service HR Product Management

Resources

Blog Guides Reports & E-books Customers

Company

Why Cloud4Feed About Us Partnership Contact Pricing
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