They tell you once they've left
Many guests say nothing at the desk and write the review at home — when the room can no longer be fixed.
INDUSTRY · HOSPITALITY & TRAVEL
From booking to check-out — hear every guest, in their language.
Guests and passengers tell you on WhatsApp, in the room, at the gate and on every review site — in any of 50+ languages. One AI engine built for hospitality and travel codes it all, ranks what matters and gets the right team acting before check-out.
- WhatsApp feedback
- Review sites
- Voice AI interviews
City Centre Hotel · Today
WhatsApp
EN
Great — but the Wi-Fi kept dropping.
Wi-Fi reliability · negative
Guest Relations
In-room QR survey
DE
Das Frühstück war ausgezeichnet.
“Breakfast was excellent.”
Breakfast · positive
Coded
Travel review site · ★★★☆☆
ES
Tardamos 40 minutos en hacer el check-in.
“Check-in took us 40 minutes.”
Check-in wait · negative
AI reply drafted
Awaiting approval
Post-stay survey
TR
Oda tertemizdi.
“The room was spotless.”
Room cleanliness · positive
Coded
50+ languages · one topic model
See how it's coded
THE HOSPITALITY CHALLENGE
Guests tell the review site after they've gone.
Reputation spread across many sites
Google, travel review sites and booking sites each hold part of the picture, and unanswered reviews pile up per property.
Guests from everywhere, in every language
Comments arrive in many languages, and the ones your team can't read are the ones that slip through.
THE GUEST & PASSENGER JOURNEY
Listen at every step from booking to the trip home.
Each touchpoint feeds the same platform, on the channel that fits the moment.
Every stop is scored on the same scale and tagged with the same topics — by property, route, department and language.
CityAir · Post-flight survey · London → Lisbon
“Boarding was quick and the crew were lovely, but my bag didn't arrive in Lisbon and nobody told me where to go.”
Cabin crew courtesy · positive
Baggage handling · negative
intent: complaint
HOTELS
Check-in waitRoom cleanlinessWi-Fi reliabilityBreakfast
TRAVEL
PunctualityDelay notificationsBaggage handlingAccessibility assistance
DAY 1 · INDUSTRY-READY
Ready for hotels and airlines from day one.
Topic models built for your industry, no training period. From the first comment, Cloud4Feed tells a slow check-in from a slow bag drop — and reads it in the language it was written in, across 50+ languages.
How every comment is coded
HOW HOTELS AND AIRLINES USE CLOUD4FEED
From the first complaint to a closed case.
01 · LISTEN
While the guest is still here
A short WhatsApp conversation during the stay surfaces the problem before check-out.
In the room, at the gate, after the trip
QR surveys in rooms, restaurants and lounges, and post-stay or post-flight surveys on any channel — including an AI voice call.
Every review site, one inbox
Google, travel review site and booking-site reviews in one place, with one Reputation Score per property.
02 · ANALYZE
Every language, one topic model
Answers, chats, calls and reviews in 50+ languages coded into the same hospitality and travel topics.
Know who's talking
Personas such as The Business Traveler or Accessible Flight Seeker show which guests drive each topic.
Every rebooking call scored
Keep your phone system; every contact-centre call is transcribed and linked to the passenger's other feedback.
03 · INSIGHT
Ask why, in plain words
“Why did NPS drop at City Centre Hotel this month?” — answered with sources.
Fix first, by property and route
A Priority Matrix by property, route and department shows which issue moves NPS most — and what fixing it is worth.
04 · ACT
Fixed before check-out
A critical comment alerts the duty manager and opens a case with an SLA while the guest is still in-house.
Reply to every review — with approval
AI drafts the reply in your brand voice; your team approves it before it's posted.
TWO STORIES
One hotel guest. One flight. Both heard in time.
What hospitality and travel teams track on Cloud4Feed
Guest NPS
by property, department and stay type
Passenger NPS
by route, cabin and touchpoint
Reputation Score
per property and versus rivals
Review response time
across every review site
Resolved during the stay
complaints closed before check-out
CUSTOMERS
Trusted in hospitality and travel.
100+ companies · 15+ industries · 45 countries
Read customer storiesRELATED SOLUTIONS
FOR CX TEAMS
Customer Experience Department
What should we fix first — and what is it worth?
FOR MARKETING TEAMSMarketing
How is our brand perceived — and versus competitors?
FOR SERVICE TEAMSCustomer Services
Which calls are going wrong — and why?
SOLUTION AREACustomer Experience
Track every touchpoint, cut churn drivers and close the loop with each detractor.
Every insight shows its sources
Your team approves every action
Role-based access to personal data
