Surveys, reviews, calls and conversations usually live in separate tools — each with its own login, its own data model and its own idea of what customers said. Cloud4Feed reads them all with one AI engine, in 50+ languages, and turns what it finds into action in the same place.
Every tool stores customers, topics and scores its own way. Nobody sees the whole customer.
The survey says one thing, the reviews another, the call scores a third. Meetings turn into debates about whose number is right.
Reports get shared, but no one owns the follow-up. The unhappy customer never hears back.
Every survey answer, review, call, chat and social post is coded into the same topics, sentiment, intent and emotion. When a topic rises, you see it everywhere at once — not in four reports a week apart.
Customers write and speak in their own language. The AI engine reads every comment in the original and reports it in yours, on the same topics. The Voice AI agent switches to the respondent's language and collects the answers in it.
Manual quality checks hear a handful of calls. Cloud4Feed transcribes and scores every call for quality and compliance — and links it to the same customer's surveys and reviews. Keep your phone system.
Topic models built for your industry come ready to use, so analysis starts with your first response — no training period, no months of tagging.
Every module is sold and runs on its own. Start with the one you need — add others when you're ready, and they join the same customer profile and AI engine automatically. No migration, no new platform.
How pricing works →Add WhatsApp conversations and AI voice calls to the channels you already use. More customers reply, open answers get richer, and every reply lands in the same analysis.
WhatsApp Conversational Interviews →Most tools stop at the report. In Cloud4Feed a low score raises an alert, opens a case for the right team, tracks it to closure — and can start a win-back journey for customers who went quiet.
Yves Rocher: 5,000 critical alerts in 12 months
See how we close the loop →Run customer and employee listening side by side, with the same AI engine and the same dashboards. See how team engagement and customer experience move together, store by store.
Employee Experience →| Separate point tools | Cloud4Feed | |
|---|---|---|
| Data model | One per tool | One customer profile across every source |
| Analysis | Different engines, different topics | One AI engine, the same topics everywhere |
| Languages | Varies by tool | 50+ languages |
| Sources | Each tool covers its own channel | Surveys, reviews, social, calls, WhatsApp and Voice AI |
| Action | Exports and separate ticketing | Alerts, cases and win-back journeys in the same place |
| Getting started | Each tool set up and trained on its own | Industry-ready topic models from day one · 2 weeks to go live |
| Buying | Several licences and integrations to maintain | Pay only for the modules you use; add more any time |
Click any insight to see the comments, calls and reviews behind it.
AI drafts replies and suggests next steps; your team decides what goes out.
Each role sees only the customer and employee data it needs.
Voice AI Telephony Interviews and ReActivate are designed for KVKK and GDPR.
Cloud4Feed is built and run by a team with deep experience in market research, analytics and customer experience programmes. That experience shapes the product — from industry-ready topic models to an alert that reaches the right person.
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