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One platform, shaped around how you work.

Built for the teams who own the experience.

The same AI engine and the same closed loop — configured for what you want to achieve, the industry you work in and the team that owns the experience.

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FIND YOUR SOLUTION3 ways in

Customer ExperienceTrack every touchpoint, cut churn drivers and close the loop with each detractor.Employee ExperienceListen continuously across the employee lifecycle, not once a year.Market ResearchRun concept, brand and category studies on the same analysis engine.

Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector

MarketingHow is our brand perceived — and versus competitors?Customer Experience DepartmentWhat should we fix first — and what is it worth?Customer ServicesWhich calls are going wrong — and why?HRWhy are people leaving — and who might be next?Product ManagementHow does each product stack up against rivals?Market ResearchWho codes 10,000 open-ended answers?

Not sure where to start? Talk to sales → See all ↓

BY GOAL · SOLUTION AREAS

Start from what you want to achieve.

Three programmes, one platform. Each runs on the same AI engine and the same workflow — so customer, employee and market insight end up in the same place.

SOLUTION AREA

Customer Experience

Track every touchpoint, cut churn drivers and close the loop with each detractor.

NPS, CSAT and CES at every touchpoint

SurveysReputation Management

Churn drivers ranked by impact on NPS

AI Insights & Predictive Analytics

Every detractor followed up, every loop closed

Workflow & Closing the Loop

Explore Customer Experience

SOLUTION AREA

Employee Experience

Listen continuously across the employee lifecycle, not once a year.

Lifecycle, pulse and eNPS surveys

Surveys

Deskless teams heard on WhatsApp and by phone

WhatsAppVoice AI

Every comment understood, every case followed up

Conversation & Text IntelligenceWorkflow & Closing the Loop

Explore Employee Experience

SOLUTION AREA

Market Research

Run concept, brand and category studies on the same analysis engine.

Concept and brand studies from one AI prompt

Surveys

Category and competitor benchmarks, attribute by attribute

Product & Competitive Intelligence

Thousands of open-ended answers, coded for you

Conversation & Text Intelligence

Explore Market Research

BY INDUSTRY

Ready for your industry from day one.

Every industry starts with a topic model built for it — no training period — and the channels its customers actually use.

Retail & E-Commerce

Every store, every order, every review — one view of the shopper.

Explore

Hospitality & Travel

From booking to check-out — hear every guest, in their language.

Explore

Finance & Insurance

Branches, apps and call centres — one picture of customer trust.

Explore

Automotive

From showroom to service bay — keep every driver coming back.

Explore

Telecom

Catch churn signals in every call, install and outage.

Explore

Healthcare

Hear every patient — from appointment to discharge.

Explore

Utilities

Outages, bills and field visits — turn service moments into trust.

Explore

Public Sector

Hear every citizen and show that services improve.

Explore

100+ companies across 15+ industries run their voice of customer programme on Cloud4Feed.

BY TEAM

The questions your team asks, answered.

Every team asks something different of the same customer data. Start from your question.

FOR MARKETING TEAMS

Marketing

How is our brand perceived — and versus competitors?

Reputation ManagementProduct & Competitive Intelligence

See how

FOR CX TEAMS

Customer Experience Department

What should we fix first — and what is it worth?

AI Insights & Predictive Analytics

See how

FOR SERVICE TEAMS

Customer Services

Which calls are going wrong — and why?

Call Quality Monitoring

See how

FOR HR TEAMS

HR

Why are people leaving — and who might be next?

SurveysAI Insights & Predictive Analytics

See how

FOR PRODUCT TEAMS

Product Management

How does each product stack up against rivals?

Product & Competitive Intelligence

See how

FOR RESEARCH TEAMS

Market Research

Who codes 10,000 open-ended answers?

Conversation & Text Intelligence

See how

SAME ENGINE, EVERY CONFIGURATION

One platform underneath every solution.

Each industry leans on different channels — but every configuration shares the same AI engine, the same customer profile and the same workflow. Add a channel or a team, and it plugs into what you already run.

See the full platform →

FEEDBACK SOURCES

AI-POWERED ENGAGEMENT

INTELLIGENCE & ANALYTICS

SurveysAsk the right question, to the right person — in minutes.

ReputationEvery review, mention and comment — answered from one place.

CallsScore every call. Not just the few you have time to hear.

ProductsSee how every product stacks up — attribute by attribute.

WhatsAppHear from the customers email and SMS miss.

Voice AIGive your survey a voice.

ReActivateWin back the customers who went quiet.

Text IntelligenceEvery conversation, understood — in every channel and language.

AI InsightsKnow what to fix first — and who's about to leave.

Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector

IN EVERY CONFIGURATION

360° profileWorkflow & Closing the LoopInsight dashboardsNative integrations

Core for this industry Also used

CUSTOMERS

Trusted by teams across 15+ industries.

CUSTOMER STORY · RETAIL

Yves Rocher: from the voice of the customer to action.

Regular measurement across stores, web and mobile, with AI-assisted analysis to prioritise where resources go.

+36%NPS · e-commerce

+18%NPS · stores

220Kresponses

5,000critical alerts in 12 months

4,000automated reports in 12 months

2021 · The Hammers“From Voice to Action”

2022 · Contact centre AwardsBest business intelligence, data analytics and reporting

Source: Cloud4Feed × Yves Rocher case study · over 18 months

Cloud4Feed made our lives easier with professional dashboards that turn the voice of the customer into insight and action. By combining our CRM data with our NPS data, we can analyse more deeply and significantly improve the measurable results of the actions we take.

— Customer & Market, Yves Rocher Türkiye Read customer stories →

Every insight shows its sources Your team approves every action Role-based access to personal data

Tell us your goal, industry and team. We'll show you the setup.

A 30-minute walkthrough configured for your industry, your channels and the questions your team asks.

Request a Demo → Talk to sales