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SOLUTIONS · CUSTOMER EXPERIENCE

Hear every customer. Fix what matters first.

Track every touchpoint, cut churn drivers and close the loop with each detractor — on one AI-powered platform.

Surveys·WhatsApp·Voice·Calls·Reviews·Social

Request a Demo → See how it works ↓
CUSTOMER JOURNEY · ALL TOUCHPOINTS Last 30 days
Promoter Passive Detractor
Discover NPS Discover · NPS · last 30 days
Buy CSAT Buy · CSAT · last 30 days
Delivery CSAT Delivery · CSAT · last 30 days
Use NPS Use · NPS · last 30 days
NPS 3 · Alert sent to Support lead
Get support CES Get support · CES · 412 responses
Renew NPS Renew · NPS · last 30 days
SOURCES SurveyWhatsAppVoice AICallReviewSocial
TOP CHURN DRIVERDelivery delays · +2.8 NPS if fixed
Loop closedCase resolved in 3h 12m
01 LISTEN

Track every touchpoint, asked or not.

Measure relationship and transactional experience with NPS, CSAT and CES — triggered by what just happened — and hear what customers say on their own in reviews, social, calls and conversations.

Measurement map: stage, metric, trigger and channels
STAGEMETRICTRIGGERCHANNELS
PurchaseCSATOrder completed
EmailSMSWhatsApp
DeliveryCSATOrder delivered
SMSWhatsApp
Get supportCESTicket or call closed
SMSVoice AI
RelationshipNPSEvery 6 months
EmailVoice AI
In-store / on-siteCSATQR at the counter
QRWeb

Frequency and quiet-hour rules make sure no one is asked too often.

WHAT YOU ASK

NPS, CSAT and CES surveys from templates or one AI prompt, in 50+ languages — on the web, by email, SMS and QR, as a WhatsApp conversation or as an AI voice call.

SurveysAsk the right question, to the right person — in minutes.WhatsAppHear from the customers email and SMS miss.Voice AIGive your survey a voice.

WHAT THEY SAY ANYWAY

Every review, social mention and call — collected in the same place as your survey answers.

Reputation ManagementEvery review, mention and comment — answered from one place.Call Quality MonitoringScore every call. Not just the few you have time to hear.

Surveys

Ask the right question, to the right person — in minutes.

Learn more →

Reputation Management & Social Listening

Every review, mention and comment — answered from one place.

Learn more →

Call Quality Monitoring

Score every call. Not just the few you have time to hear.

Learn more →

WhatsApp Conversational Interviews

Hear from the customers email and SMS miss.

Learn more →

Voice AI Telephony Interviews

Give your survey a voice.

Learn more →
SURVEY COMMENT Took ten days to arrive.
WHATSAPP REPLY Still waiting for my parcel, no update.
CALL · TRANSCRIPT …the tracking hasn't moved since Monday.
REVIEW ★★☆☆☆ Great product, painfully slow delivery.
ONE RESULT
TopicDelivery delays · negative
Intent: Complaint · Emotion: Frustration 4 channels · 1 topic
02 ANALYZE

Every channel, read the same way.

Survey answers, WhatsApp replies, calls and reviews speak differently. One AI engine codes all of them into the same topics, sentiment, intent, emotion and personas — in 50+ languages — so a problem looks the same wherever customers raise it.

CONVERSATION & TEXT INTELLIGENCE

Every conversation, understood — in every channel and language.

One AI engine codes every answer, chat, call and review into the same topics, sentiment, intent, emotion and personas.

Learn more →
03 INSIGHT

Know what drives churn — and what fixing it is worth.

Every topic is ranked by its impact on NPS. See what fixing it is worth before you act, and which valuable customers are already at risk.

  • Driver and journey analysis
  • Impact Simulator before you commit budget
  • Churn risk and lifetime value for every customer
ASK AI Which issue is costing us the most NPS?

Delivery delays — +2.8 NPS if fixed. Most mentions come from orders shipped through the new regional hub.

CHURN DRIVERS, RANKED
Churn drivers ranked by NPS impact
TopicShare of mentionsNPS impact if fixedTrendCustomers at risk
Delivery delays
24%
+2.8▲ Rising1,120
Refund process
15%
+1.9▲ Rising640
Phone wait time
12%
+1.2● Stable410
App login
9%
+0.6▼ Falling150

Strength · Staff helpfulness · 18% of mentions · positive

IMPACT SIMULATOR Projected NPS +28 → +29.4
AT RISK 1,120 high-value customers at rising churn risk Send to ReActivate →

Based on responses, chats, calls and reviews · last 30 days · View evidence →

AI INSIGHTS & PREDICTIVE ANALYTICS

Know what to fix first — and who's about to leave.

Driver and journey analysis, summaries, anomaly alerts, predictions and recommended next actions.

Learn more →
04 ACT

Close the loop with every detractor.

Every critical answer reaches the right person in minutes, becomes a case with an SLA and is tracked until the customer hears back.

NPS ≤ 6→Alert manager→Case · SLA 4h→Loop closed ✓→
1ALERT
CriticalNPS 3
“Third late delivery this month. I'm done.” Routed to Delivery Operations lead
2CASE
Case #6150Delivery Operations · SLA 4h
OpenIn progressResolved
3RESOLUTION
Order re-shipped by express courier; delivery fee refunded. Resolved
4FOLLOW-UP
Was your issue resolved? ★★★★★ Loop closed ✓
NP
Nadia P.Customer since 2021
Customer valueHigh
Churn riskRising → Lower after resolution
LAST INTERACTIONS
Survey · NPS 3
Call · 6 min
Review · ★★☆☆☆
One profile across every channel.
Instant alertsCases with SLAsAutomatic reports See how the loop closes →
AND WHEN THEY GO QUIET

Win back the customers you can't afford to lose.

Customers the churn model flags go straight into personalised AI voice calls and WhatsApp conversations — your most valuable first.

At risk · 1,120→ReActivate campaign→Back in

ReActivate — Smart Retention Management

Win back the customers who went quiet.

Learn more →
ONE PROGRAM, EVERY INDUSTRY

The same loop, in your industry.

Each industry hears customers on different channels — the loop stays the same. Four stories from our platform pages:

HOSPITALITY & TRAVEL

City Centre Hotel: Wi-Fi fixed before check-out

HEARD“Wi-Fi kept dropping” — on WhatsApp, during the stay
FOUNDWi-Fi reliability is the top NPS driver this month
DONECase #4821 · guest moved to a floor with full coverage
POWERED BYWhatsAppHear from the customers email and SMS miss.Workflow & Closing the LoopClose the loop with cases, alerts and win-back journeys.
Explore Hospitality & Travel → See this story on Platform Overview →
RETAIL & E-COMMERCE

CityStyle: why North West NPS fell

HEARDSurveys, WhatsApp, reviews and calls · 3,940 responses
FOUNDNPS +41 → +32 · Click & Collect not ready: 46%
DONEReadiness fixed in 3 stores · +3.4 NPS estimated
POWERED BYAI Insights & Predictive AnalyticsKnow what to fix first — and who's about to leave.
Explore Retail & E-Commerce → See this story on AI Insights →
TELECOM

CityConnect: the install was fine, the Wi-Fi wasn't

HEARDAI voice call after installation — Sarah M.
FOUNDTechnician positive · Wi-Fi coverage negative
DONECase #6612 · Wi-Fi coverage check · SLA 48h
POWERED BYVoice AIGive your survey a voice.Conversation & Text IntelligenceEvery conversation, understood — in every channel and language.
Explore Telecom → See this story on Voice AI →
AUTOMOTIVE

CityDrive: two hours late, nobody called

HEARDWhatsApp after a 40,000 km service — Daniel R.
FOUNDVehicle ready on time negative · Service advisor positive
DONECase #5521 · Northgate Service Manager · SLA 24h
POWERED BYWhatsAppHear from the customers email and SMS miss.Workflow & Closing the LoopClose the loop with cases, alerts and win-back journeys.
Explore Automotive → See this story on WhatsApp →
Also built for: Finance & InsuranceHealthcareUtilitiesPublic Sector
CUSTOMER STORY

Customer experience programmes that move the numbers.

CUSTOMER STORY · RETAIL

Yves Rocher: from the voice of the customer to action.

Regular measurement across stores, web and mobile, with AI-assisted analysis to prioritise where resources go.

+36%NPS · e-commerce
+18%NPS · stores
220Kresponses
5,000critical alerts in 12 months
4,000automated reports in 12 months
2021 · The Hammers“From Voice to Action”
2022 · Contact centre AwardsBest business intelligence, data analytics and reporting
Source: Cloud4Feed × Yves Rocher case study · over 18 months
Yves Rocher

“Cloud4Feed made our lives easier with professional dashboards that turn the voice of the customer into insight and action. By combining our CRM data with our NPS data, we can analyse more deeply and significantly improve the measurable results of the actions we take.

— Customer & Market, Yves Rocher Türkiye Read customer stories →

100+ companies across 15+ industries run their voice of customer programme on Cloud4Feed.

Run the CX programme day to day? See how CX teams prioritise, report to leadership and prove the programme's value.

For CX teams →
Every insight shows its sources · Your team approves every action · Role-based access to personal data

Show us your journey. We'll show you the loop.

A 30-minute walkthrough of your touchpoints, your churn drivers and how every detractor gets an answer.

Request a Demo → Talk to sales
↺Loop closed
Case resolved by the team
Case #4821 opened · Ops · SLA 48hLoop closed ✓
Installation scheduling — +2.1 NPS if fixed
Cloud4Feed
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogIdeas and practice in CX, EX and research.→GuidesHow to measure and act on NPS, CSAT, CES and more.→Reports & E-booksOriginal research, free to read.→
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
See full platform overview →
FEEDBACK SOURCES
Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence
AI-POWERED ENGAGEMENT
WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management
INTELLIGENCE & ANALYTICS
Conversation & Text Intelligence AI Insights & Predictive Analytics
See all solutions →
SOLUTION AREAS
Customer Experience Employee Experience Market Research
BY INDUSTRY
Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector
BY DEPARTMENT
Marketing Customer Experience Department Customer Services HR Product Management Market Research
Customers
Resources
BlogGuidesReports & E-books
Customer stories →Browse all resources →
Pricing
Why Cloud4FeedOne platform instead of five point tools. About UsWho we are and what we believe. PartnershipResell, implement or integrate Cloud4Feed. ContactTalk to sales, support or our team.
Request a Demo
Cloud4Feed

Insights. Connect. Growth.

hello@cloud4feed.com Istanbul, Türkiye

Platform

Platform Overview Surveys Reputation Management & Social Listening Call Quality Monitoring Product & Competitive Intelligence WhatsApp Conversational Interviews Voice AI Telephony Interviews ReActivate — Smart Retention Management Conversation & Text Intelligence AI Insights & Predictive Analytics

Solutions

Customer Experience Employee Experience Market Research Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector

Teams

Marketing Customer Experience Customer Service HR Product Management

Resources

Blog Guides Reports & E-books Customers

Company

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